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Articles for Category Tag - Plusnet

EE Top of the Worst in Ofcom’s Q1 UK Telecoms and TV Complaints Report

30th June, 2015 (1 Comment)

The communications regulator has today published their latest Q1-2015 consumer complaints report, which saw overall complaint volumes continue to fall across most of the major UK mobile, pay tv, fixed line phone and broadband sectors. But the news isn’t so good for EE, which has seen gripes surge.

Customers of UK ISP PlusNet Braced for September 2015 Price Hikes

30th June, 2015 (13 Comments)

Low cost Internet provider PlusNet has announced that a raft of new price rises and hikes will hit customers of their fixed line phone and calling services from 2nd September 2015, with both standard line rental and annual pre-paid line rental saver services seeing some of the biggest increases.

PlusNet, Virgin Media and Post Office Rated Best for Customer Service

26th June, 2015 (6 Comments)

Broadband and phone providers PlusNet, Virgin Media and the Post Office have come top of a new survey of customer service quality, which questioned some 14,000 respondents about their experiences. Sadly TalkTalk / AOL and EE could all be found at the lowest rated end of the scale.

ISP PlusNet Says Farewell to 24/7 UK Based Telephone Support

25th June, 2015 (3 Comments)

One of PlusNet’s most attractive features over the years has been its ability to offer around the clock customer support via United Kingdom based call centres, but no longer.

Which? Report Slams Big UK Broadband ISPs for Misleading Service Speeds

18th June, 2015 (11 Comments)

Consumer magazine Which? has published a new report that attacks some of the biggest broadband ISPs, particularly BT, TalkTalk and PlusNet, for allegedly continuing to promote Internet download speeds that the majority of their customers will never be able to achieve. But are tougher advertising rules the best fix?

ISP PlusNet Tweaks UK Fibre Broadband Prices and Cuts Upload Speed

17th June, 2015 (9 Comments)

New customers who sign-up to PlusNet’s superfast broadband (FTTC) capable packages should note that the operator has reduced some of their standard prices for the first 6 months of service and, much more strangely, dropped the upload speed of their “Unlimited Fibre” option from 19.5Mbps to just 2Mbps.

PlusNet Offer 12 Months Free Unlimited Broadband and GBP75 Cashback

22nd May, 2015 (0 Comments)

UK ISP PlusNet has once again moved to take advantage of the looming bank holiday weekend by offering their standard ‘up to’ 17Mbps unlimited broadband and included weekend calls package free for the first 12 months of service (normally £9.99 per month) with £75 Cashback, which is available to order until 26th May 2015.

Ofcom Publish 2014 Broadband, Phone, Mobile and TV Complaints Report

12th May, 2015 (1 Comment)

The communications regulator has today published their latest quarterly consumer complaints report to the end of 2014 and unsurprisingly, despite a general flatness in complaint volumes, there are still some familiar names topping the tables. We’re looking at you EE (fixed broadband and phone), Vodafone (mobile) and BT (Pay TV).

Broadband ISP PlusNet Quietly Launches New YouView Based TV Service

5th May, 2015 (5 Comments)

Sheffield-based Internet provider PlusNet has quietly updated their website to reveal the official launch details for their long awaited YouView (IPTV) based TV service, which is designed to be taken as part of a bundle alongside the ISP’s residential Unlimited Fibre Broadband (FTTC) and phone product. Here’s what you get..

PlusNet’s Bank Holiday Offer – 12 Months Free UK Unlimited Broadband

1st May, 2015 (8 Comments)

Budget ISP PlusNet has launched a new promotion on their ‘up to’ 17Mbps unlimited broadband and free UK weekend calls package, which between 1st and 5th May 2015 will be offered completely free for the first 12 months of service to new customers (£9.99 per month thereafter) with £75 cashback.

PlusNet, Virgin Media and Sky Top 2015 UK Home Broadband ISP Survey

28th April, 2015 (1 Comment)

The results from the annual Broadband Genie 2015 survey have been announced, which saw PlusNet come top in four of the five survey categories (overall satisfaction score of 76%) to secure the Best Broadband Provider award. But Virgin Media (75%) and Sky Broadband (73%) weren’t far behind.

By Eck.. Internet Provider PlusNet to Create 200 Extra Jobs in Yorkshire

24th April, 2015 (8 Comments)

Budget ISP PlusNet seems to be in the news a lot this week and today is no exception with the broadband provider recently announcing that, over the next year and a half, it would create an additional 200 jobs in Yorkshire (England). Eeh by gum.

UPDATE YouView Based TV Product “Launching Soon” for PlusNet Customers

23rd April, 2015 (3 Comments)

It’s been around two years since we first heard of PlusNet’s plan to launch a YouView (IPTV) based TV service for their broadband customers, yet the good news is that the official product “will be launching soon“. But it will only be available to their “fibre broadband” (FTTC/P) subscribers.

UK ISPs PlusNet, Sky and Virgin Media Win Top Net Promoter Scores

22nd April, 2015 (0 Comments)

Satmetrix has today published their latest Net Promoter Scores (NPS) for the United Kingdom’s largest broadband and mobile operators, which saw PlusNet, Virgin Media and Sky Broadband top the table ahead of their rivals.

Broadband ISP PlusNet Caught in Comical Cornet Advertising Confusion

22nd April, 2015 (0 Comments)

The ability to turn a negative into a positive is something that some companies do better than others and today it’s PlusNet’s turn after one of the Internet’s many citizens complained that they’d got their musical instruments confused in a recent advert.

UK ISP PlusNet Offers 6 Months FREE Unlimited “Fibre Broadband”

22nd April, 2015 (3 Comments)

Low cost ISP PlusNet has launched a new promotion that offers their FTTC based Unlimited Fibre Broadband (up to 38Mbps) service and included evening + weekend calls bundle free for the first six months of service (returning to £14.99 a month thereafter).

The Quality of an ISP’s Bundled Broadband Router Does Matter

13th April, 2015 (13 Comments)

The latest survey of 2,725 ISPreview.co.uk readers has found that the quality of the router that big broadband ISPs bundle with their Internet access packages does have an impact on whether consumers choose a particular provider, with 36.9% saying it was important to their choice. But most would also like more choice.