Home » UK ISP News Archive » Article Tag: Zen Internet (257 Posts)

Articles for Category Tag - Zen Internet

UPDATE3 ISP Zen Internet and TalkTalk Suffer Website Outages.. Again

22nd October, 2015 (9 Comments)

Customers and visitors to the websites of both Zen Internet and TalkTalk are being greeted by messages of unavailability after unspecified problems hit their web platforms, which can also hamper access important services (e.g. webmail, online account management). Well it wouldn’t be the first time.

Zen Internet, Giffgaff and Three UK Pick-up Customer Experience Awards

14th October, 2015 (2 Comments)

Broadband and telecoms operators Zen Internet, Giffgaff and Three UK have all recently picked up several gold (winner) and silver (runner-up) gongs at the annual UK Customer Experience Awards 2015 event.

UPDATE3 Zen Internet Struggle with Website and Payment Service Outage

21st September, 2015 (2 Comments)

Broadband and communications provider Zen Internet has become the latest ISP to suffer a serious problem with their website and some related online services, which appears to have started on Saturday afternoon (before 2pm) and is still on-going this morning now fixed.

ISP Zen Internet Joins UK Ultrafast G.fast and 1Gbps FoD2 Broadband Trial

14th August, 2015 (30 Comments)

Last month BTOpenreach began inviting ISPs to join the first large-scale customer trial of next generation 500Mbps capable G.fast and 1Gbps FTTP-on-Demand broadband technology, which is starting this month in Huntingdon (Cambridgeshire). Zen Internet has now become the first to confirm their participation (8 ISPs are involved).

UK ISP Zen Internet Expands IPv6 Trial to Entire Customer Base

7th August, 2015 (1 Comment)

Rochdale ISP Zen Internet has announced that their previously limited trial of Internet Protocol v6 (IPv6), which is designed to replace the old IPv4 Internet addressing standard, is now being opened up to all of their 95,000 or so broadband subscribers.

Sometimes Being Stuck with Only Ultrafast FTTP Broadband is Expensive

5th August, 2015 (2 Comments)

In theory having access to order a native 330Mbps capable Fibre-to-the-Premises (FTTP) service over BTOpenreach’s national UK network should be a good thing, but sometimes if it’s your only option for a faster connection then it can also become very.. very expensive.

UK ISP Zen Internet Launches Limited IPv6 Trial

27th July, 2015 (6 Comments)

Rochdale-based ISP Zen Internet has just become the latest broadband and phone provider to announce a trial of Internet Protocol v6 (IPv6), which is designed to replace the old IPv4 Internet addressing standard.

Zen Internet Touts UK Growth and Explains Accounts Blip

17th July, 2015 (1 Comment)

UK ISP Zen Internet, which is now home to 430 staff, has revealed that their operating profits surged 34% from £760,000 to £1.02m in the year to the end of September 2014 and revenues rose 6.8% from £47.36m (2013) to £50.62m. But there were also a few blips for the accounts department to tackle.

UK ISP Zen Internet Introduces Unlimited ADSL Broadband Package

30th May, 2015 (1 Comment)

Rochdale-based ISP Zen Internet has quietly made a rather significant change to their standard (17Mbps ADSL) home broadband packages by replacing the top capped usage allowance option with a more affordable alternative that includes unlimited use, which can be taken either standalone or as part of a phone bundle.

The Worst UK ISP Call Centre Award Goes Too.. BT and TalkTalk

21st May, 2015 (38 Comments)

Consumer magazine Which? has surveyed 7,057 of its readers to learn which companies offered the country’s best and worst customer call centres. Unfortunately it’s bad news for BT and TalkTalk, which both ranked the lowest with just a single star out of five for satisfaction. Meanwhile Zen Internet did well to come top with five starts.

UK ISP Zen Internet Issues Warning Ahead of 1st July 2015 Price Hikes

9th April, 2015 (15 Comments)

Customers of Rochdale-based ISP Zen Internet are being warned to expect a rise in the cost of their broadband packages from 1st July 2015, which will hit only a few months after their last December 2014 price rise (details) on the cost of phone line rental. But it will only impact some subscribers.

UK ISP Zen Internet Begins Offering Full Wholesale Solution

30th March, 2015 (2 Comments)

Consumer and business ISP Zen Internet appears to have officially expanded into offering a full wholesale solution and selling direct to other providers, which goes well beyond the limited partner options that they’ve been offering for quite some time now.

John Lewis and Zen Internet Come Top for UK ISP Broadband Satisfaction

16th March, 2015 (4 Comments)

Consumer magazine Which? has today published the results of their latest Q1 2015 reader survey of broadband ISP satisfaction, which found that customers of John Lewis’s broadband division and Zen Internet were the most satisfied with their service. Meanwhile all of the biggest ISPs could be found languishing at the bottom.

UK ISP Zen Internet Start to Offer Self-Install FTTC Fibre Broadband

16th February, 2015 (8 Comments)

New customers who take one of Zen Internet’s superfast “fibre broadband” (FTTC) packages (e.g. Fibre 1, Unlimited Fibre 1, Unlimited Fibre 2 or Unlimited Fibre Office) can now also take a Self-Install (Plug’n’Play) option, which means that an Openreach engineer doesn’t need to enter your home in order to complete the setup.

Summary of the UK Best Broadband ISPs for 2015 – ISPreview.co.uk Picks

5th January, 2015 (25 Comments)

Choosing the right broadband ISP for your needs can sometimes seem a bit like swimming with sharks, you’re never quite sure which one will end up biting you first. The quality of customer support and Internet speeds that vary due to a variety of often opaque factors are also a big cause of frustration. But with a little luck our annual editors pick might help. IMPORTANT: This article has now been superseded by the new 2016 edition – The Best Broadband ISPs for 2016.

The Fastest 7 National UK Home and Mobile Broadband ISPs for Q4 2014

27th December, 2014 (5 Comments)

ISPreview.co.uk takes a look back at how the top fastest and largest national Mobile Broadband (3G/4G) and Home Broadband providers have performed over the last quarter. Overall Virgin Media still tops the fixed line table with an average Internet download speed of 53.20Mbps (unchanged from Q3 2014), while Vodafone delivered the best mobile performance at 13.78Mbps.

UPDATE Customers of UK ISP Zen Internet Braced for Price Rises

3rd November, 2014 (0 Comments)

Customers of medium sized ISP Zen Internet have started to receive letters (emails) that warn of an impending price rise, which is due to hit on 1st December 2014.