Home
 » ISP News » 
Sponsored

2016 UK PC Pro Awards Zen Internet and Plusnet Best for Broadband

Saturday, October 22nd, 2016 (1:17 am) - Score 2,726
best_broadband_award_big_gold_cup

Consumer magazine PC Pro has published the latest results from their annual PC Pro Awards 2016, which saw Zen Internet win the best broadband ISP gong and Plusnet secure the “Recommended” (runner-up) spot. Sadly it wasn’t such a good day for TalkTalk and EE.

The results were based on feedback from several thousand readers of the magazine, although sadly PC Pro didn’t examine the smallest ISPs in the market (not enough feedback). This is the 13th time that Zen has scooped the magazine’s Best Broadband ISP gong, with the provider coming top for Reliability and Customer Support (both 98%), as well as Speed (93%) and Value for Money (87%).

Zen’s Managing Director for Small Business and Residential, Andrew Fryatt, said, “We’re very proud of this achievement and even more so because this is an award voted for by customers, who obviously appreciate the service they get from Zen. We put a lot of time, effort and money into our network and employ some really dedicated, knowledgeable people to support it..”

We won’t provide the full scoring as you should really buy the magazine for that, but here’s a rough summary of the overall satisfaction scores.

PC Pro’s 2016 Best Broadband ISP Survey

1. Zen Internet (95%)
2. Plusnet (79%)
3. Virgin Media (76%)
4. BT (60%)
5. Sky Broadband (59%)
6. EE (57%)
7. TalkTalk (55%)

We should point out that TalkTalk also scored the lowest of all for Customer Support (47%), while they were only slightly lower or about the same as EE in most of the other categories, except for Reliability where they also hit a dismal 57%. Clearly a bit of work left for TalkTalk to do.

Elsewhere we’re surprised to see Sky Broadband being ranked below BT as they’re normally competing with Virgin Media in other surveys, but clearly not for readers of PC Pro. As a side note, Zen Internet also won the award for Best Web Host 2016.

Add to Diigo
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
23 Responses
  1. Avatar asylum_seeker

    Perhaps Zen should focus on getting their routing/congestion issues solved which are STILL affecting their customers since May? Best Broadband… [chortles}
    http://forums.thinkbroadband.com/zen/4509738-poor-single-thread-performance-problems-return.html?fpart=all

    • Avatar Educator

      This isn’t a Zen issue. This is an Openreach issue which they are aware of. IDNet, Zen, TalkTalk, Sky have the same issue.

      Zen is also continuing to roll out their Plexus project so their moving circuits off BT Wholesale to their own kit.

      Personally think Zen is the best balance of support and prayers performance when considering price…you want better, go to A&A

    • Avatar asylum_seeker

      @Educator
      Totally wrong. This is NOT affecting other ISPs:

      1) If it was solely down to Openreach, then users on AAISP, Xilo, BT Retail and pretty much every ISP under the sun using BTW/OR backhaul would be experiencing the same issues. But they’re not, so its down to Zen despite them telling you otherwise (so much for good customer support). Have a look at AAISP status page, absolutely nothing mentioned on their status page with respect to routing issues on Openreach circuits since May:
      https://aastatus.net/

      2) Sky, Talktalk, Vodafone etc use their own backhaul from exchange onwards so any Openreach backhaul issues will NOT affect these ISPs.

    • Avatar Bill

      What is a good way to measure single thread speed?

    • Avatar asylum_seeker

      Use the thinkbroadband speedtester.

  2. Avatar GNewton

    Plusnet has a bad 0.9 (from 0 – 10) score on trustpilot, based upon 1514 reviews. Though not quite as bad as BT, which has only a bad 0.4 (from 0 – 10) score, Plusnet definitely does not deserve any reward. Compare this to e.g. AAISP which scores a great 7.7 (from 0 – 10).

    • Avatar FibreFred

      But this is pc pro not trustpilot so….. not sure what your point is ?

      Unless you are saying trustpilot is the ultimate authority on all matters

    • Avatar gerarda

      Plusnet’s customer support call handling has been awful for the last few months even on a business service with waits of 15 minutes plus, so maybe PC Pro ratings pre date this.

      Once you get through to them the service is usually pretty good, without the work from a script no nothings you get answering the calls at BT and Talk Talk

    • Avatar gerarda

      of course “no nothings” should have been “know nothings”

    • Avatar john

      Talk Talk Business is well over 9. NO cigar.

    • Avatar Evan Crissall

      Very suspicious outcome from Pc Pro. Probably dodgy poll. Money involved?

      Plusnet, among the cognoscenti, is seen as one of poorest ISPs. My experience too alas.

      Inexplicably they screwed up my PPP authentication for a week. Possibly RADIUS server hacked? The best they could offer was a £3 rebate. Offline throughout the saga. No apology. No explanation. No guarantee. Dreadful company. Migrated elsewere as soon as possible.

      Plusnet is the budget-end of BT, which even on a good day is shoddy. That PC Pro insists otherwise is an indictment on the credibility of the publication.

      Besides, with the newspaper and magazine industry in free-fall, does anyone actually read PC Pro any more? Perhaps all they’ve got left, in terms of funding, are backhanders from industry, for dodgy endorsements they dress us as “consumer polls”?

  3. Avatar General Lee

    Lmao… I love how different sites turn have a different viewpoint….

    Plusnet for sure don’t deserve 2nd place, Zen need to sort their congestion/stailty issues out that affect all customer (LLU or not)

    Surprised to see Sky rated as low as they have been considering they are considered a very good provider on many other sites.

    Personally, I don’t really beleive much of whats written/typed anymore, alot of it has been proven wrong in the past and personally I take half the reviews on these sites with a pinch of salt due to potential for favouritism.

    • Avatar Evan Crissall

      “Favouritism” is the gentleman’s term for nepotism and corruption. Pc Pro polls are as credible as the ones in the Soviet Union. When Stalin routinely “won” 99% support from the electorate. With the dissenting 1% sent to the gulags!

  4. Avatar Data Analysis

    If i remember right PC Pro awards with regards to ISPs are only for large market players (100,000+) customers. You do not name your ISP but pick from their list of 10 or so who is “best”.

    Then for your ISP to feature in their “best” list it has to have received an minimum amount of votes (at a guess something like 2,000).

    That is why smaller ISPs like AAISP, Aquiss, IDnet and more which are ranked highly on here and other sites are not featured in their list.

    Also probably why other large(ish) but lesser known/advertised ISPs with 100,000+ (post Office, Ask4 etc) customers are not featured.

    It would also explain why the likes of KCOM are not anywhere on that list (even if it were bottom not enough readers of their junk in Hull i guess).

    I can only conclude its another pointless award. Reading reviews of every ISP you can when it comes to making a choice on sites like ISPReview, TBB, BB.co.uk, Trustpilot, Reviewhubb and more is far more productive and give a far better picture of who is a stinker and who is a star.

    • Avatar Wise Old Owl

      Can’t imagine how you think these awards are pointless seeing as how they are based on the customer of those companies who take time to feedback their experience.

      Surely that’s much better than those awards where the company has to pay to enter and then and only then have a chance of winning at the hands of a judgement panel.

      Customers first hand experience speaks volumes and that’s why I’d go with these awards every time over many of the others.

      PC Pro do not charge the companies to participate either so their awards are much more open and transparent and for that reason alone it gives me some confidence that of those companies included, their customers direct, real world experience is going to be pretty closer to what I need rather than my reliance on the views of a biased judging panel who may be influenced to choose a certain brand/company over another.

    • Avatar Gordon

      “Surely that’s much better than those awards where the company has to pay to enter and then and only then have a chance of winning at the hands of a judgement panel.”

      That sounds terrible, who does that?

    • Avatar john

      ISPA and some people from other review sites who are on the panel maybe?

    • ISPA rules
      http://www.ispa.org.uk/ispa-awards/rules/

      Payment is only needed to make use of ISPA trademarks in promoting nomination and winning, i.e. no cost to enter the awards, but there is a choice to be made when nominated and if you win.

      Perhaps the day of the expert is finished, and its all down to how well a company can mobilise its customers to support to them. Put another way, different ways of running awards and having done some customer voting ones patterns emerge that are interesting now and then.

    • Avatar Gordon

      So completely different to what was trying to be justified by wise and john… I am not shocked

    • Avatar Evan Crissall

      Andrew Ferguson hasn’t made it very clear.

      ISPs must decide – at time of nomination into ISPA competition – whether to pay the “licence fee” to ISPA.

      Ostensibly, they pay the “licence fee” whether they win or not. But here’s guessing, the bigger the “licence fee” they pay, the greater the chance of winning!

      Another hooky comp?!

    • Avatar Data Analysis

      I was not even comparing this award to other awards so do not know how that entered the debate. I specifically stated.

      ” Reading reviews of every ISP you can when it comes to making a choice on sites like ISPReview, TBB, BB.co.uk, Trustpilot, Reviewhubb and more is far more productive and give a far better picture of who is a stinker and who is a star.”

      All those are from members of the public. Unless they are trying to say every rating users give their ISP on TBB when they have conducted a speedtest are in some way manipulated.

      As for the other sites i mentioned and more i did not I can not possibly think what they believe the hundreds upon thousands of publicly written reviews about ISPs from various websites are manipulated or less trustworthy than an award ceremony from a magazine that has often itself recommend Zen well before its “award” started.

  5. @Evan Crissall

    Given judges have no idea who has or has not paid then not sure how you reach that conclusion, other than the usual its all a corporate conspiracy so judges can run off into the sunset and live on our tropical islands.

    The only time the licence fee has ever been mentioned in the years I’ve taken part in the ISPA Awards has been those attempting to promote some conspiracy.

    • Avatar Gordon

      You could squash the theories by explaining where the money for category sponsorship and allowing organisations to proudly claim they won an ISPA award actually goes.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £20.00 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Origin Broadband £23.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Vodafone £23.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • SSE £23.00 (*33.00)
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2464)
  2. FTTP (2093)
  3. FTTC (1631)
  4. Building Digital UK (1574)
  5. Politics (1380)
  6. Openreach (1378)
  7. Business (1207)
  8. Statistics (1077)
  9. FTTH (1014)
  10. Mobile Broadband (1006)
  11. Fibre Optic (957)
  12. Ofcom Regulation (902)
  13. Wireless Internet (884)
  14. 4G (874)
  15. Virgin Media (843)
  16. Sky Broadband (586)
  17. EE (577)
  18. TalkTalk (563)
  19. Vodafone (497)
  20. Security (402)
New Forum Topics
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact