2016 UK PC Pro Awards Zen Internet and Plusnet Best for Broadband

Consumer magazine PC Pro has published the latest results from their annual PC Pro Awards 2016, which saw Zen Internet win the best broadband ISP gong and Plusnet secure the “Recommended” (runner-up) spot. Sadly it wasn’t such a good day for TalkTalk and EE.

The results were based on feedback from several thousand readers of the magazine, although sadly PC Pro didn’t examine the smallest ISPs in the market (not enough feedback). This is the 13th time that Zen has scooped the magazine’s Best Broadband ISP gong, with the provider coming top for Reliability and Customer Support (both 98%), as well as Speed (93%) and Value for Money (87%).

Zen’s Managing Director for Small Business and Residential, Andrew Fryatt, said, “We’re very proud of this achievement and even more so because this is an award voted for by customers, who obviously appreciate the service they get from Zen. We put a lot of time, effort and money into our network and employ some really dedicated, knowledgeable people to support it..”

We won’t provide the full scoring as you should really buy the magazine for that, but here’s a rough summary of the overall satisfaction scores.

PC Pro’s 2016 Best Broadband ISP Survey

1. Zen Internet (95%)
2. Plusnet (79%)
3. Virgin Media (76%)
4. BT (60%)
5. Sky Broadband (59%)
6. EE (57%)
7. TalkTalk (55%)

We should point out that TalkTalk also scored the lowest of all for Customer Support (47%), while they were only slightly lower or about the same as EE in most of the other categories, except for Reliability where they also hit a dismal 57%. Clearly a bit of work left for TalkTalk to do.

Elsewhere we’re surprised to see Sky Broadband being ranked below BT as they’re normally competing with Virgin Media in other surveys, but clearly not for readers of PC Pro. As a side note, Zen Internet also won the award for Best Web Host 2016.