Speaking to the Thisismoney.co.uk site, Ofcom has revealed that the number of people complaining about broadband connection problems when joining a new ISP has dropped.

Ofcom currently receives an average of 180 related complaints per week, which compares with 500 at the same time last year. The drop has been largely attributed to the regulators improved migration rules, yet clearly the problem itself is far from gone:


Unfortunately we frequently hear of such issues and many people never complain to Ofcom about it. Part of the problem is probably down to fully unbundled (LLU) lines, which tend to run into a few technical problems when confronted with migrations between providers.

One way to improve the situation would be for a central body, accessible by consumers, to take full responsibility for overseeing issues such as this. Though groups such as BTOpenreach , Ofcom and various ADR schemes can handle some elements, often what actually happens is that an ISP will simply embroil consumers in a saga of “pass the buck”.