The latest moneysupermarket.com research has revealed that many broadband customers still experience average delays of roughly two weeks when attempting to change ISP, though this is still an improvement over previous years.

Sadly two weeks may actually seem short to some people, especially if you're a TalkTalk customer. The study showed that users of The Carphone Warehouses offspring had to wait an average of nearly five weeks to swap! But there is, again, some good news to be found too:


We shouldn't need to point out the irony of AOL's improvement, which is also owned by The Carphone Warehouse. Though we suspect AOL's BT based customers accounted for much of the faster pace:


We should also mention that customers of Sky's new broadband service typically had to wait 3 weeks, which came second highest behind TalkTalk. Sadly the research only appears to factor in the largest of providers, which is a shame because we suspect smaller ISP’s would fair a lot better.

In addition Ofcom has yet to fully iron out their migration code rules for situations where customers need to move between fully unbundled and BT based ISP's. These situations often end up taking a little longer.