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OTA - BT Improving LLU Process

Posted: 08th Mar, 2005 By: MarkJ
The Office of the Telecommunications Adjudicator (OTA) has today given BT a pat on the back following continued improvements to its LLU installation handling:

The former monopoly's track record of preparing exchanges ready to house kit from operators has improved recently, with 85 per cent of exchanges ready for telcos on time. The Office of the Telecommunications Adjudicator (OTA) says this as an "excellent performance improvement", although by the end of March BT's "Plan & Build" target should be 98 per cent.

Ensuring that LLU installations work first time and on time is also improving with "Right First Time (RFT)" end user delivery standing at around 75 per cent. Although this is still behind target, said the OTA, it's still improving.


Lest we forget OTA's investigation into BT following Bulldog's complaint, which alleges that BT repairs their own faults quicker than that of its competitors. More @ The Register.
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