TalkTalk (Carphone) Boss Admits Mistakes
Posted: 04th Oct, 2006 By: MarkJ
TalkTalk's boss Charles Dunstone has, while speaking on the BBC's Watchdog programme, owned up to the ISPs mistakes following the introduction of its widely publicised "free" broadband product:
The comments follow news latest week (here) that TalkTalk had opted to relaxed its contract terms, allowing those with problems an easier way out. More @ Web-User.
"I got it wrong. I didn't realise that free broadband was going to have the effect on people it has," he said. Writing on his blog, Dunstone states: We have had our fair share of negative publicity of late, and I more than anyone know how frustrating it has been trying to get through to us if you had a problem.
It's been a bruising experience for everyone at Carphone Warehouse (TalkTalk's parent company); we are used to being 'the good guys' and it's tough when things don't go as well as we'd hoped. As things start to improve, I hope people will appreciate that what we did was for the best for all consumers, and whilst giving birth to free broadband was painful, it is now turning out to be a beautiful child.
It's been a bruising experience for everyone at Carphone Warehouse (TalkTalk's parent company); we are used to being 'the good guys' and it's tough when things don't go as well as we'd hoped. As things start to improve, I hope people will appreciate that what we did was for the best for all consumers, and whilst giving birth to free broadband was painful, it is now turning out to be a beautiful child.
The comments follow news latest week (here) that TalkTalk had opted to relaxed its contract terms, allowing those with problems an easier way out. More @ Web-User.
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