David Berrisford, a customer of Be Unlimited, received an e-mail from the company stating they had received a complaint that he was "suspected of illegally distributing copyrighted material". It included details of the material, date and his IP address. Mr Berrisford became rather concerned when he noted that the alleged distribution had occurred before he was even connected. Having raised the matter to Be's awareness, they acknowledged the information they had provided referred to another customer, but re-iterating there was a flag on his account too, this time providing new evidence:

Infringement Last Documented: 3 Apr 2007 12:52:56 GMT
Infringer Username: Infringing Filename: STARCRAFT.iso
Infringing Filesize: 668266496
Infringer IP Address: 87.194.x.x

Mr Berrisford persisted pointing out that the IP address quoted in the second infringement notice appears to have never been used by him. Finally, Be acknowledged that indeed there had been a mistake and apologised.