Dear Customer,

Important: Windows Vista and your Tiscali service

Microsoft have launched a new operating system called Windows Vista. If you are thinking of upgrading your system to Vista, please read the important information below.

The introduction of Windows Vista has caused some problems throughout the industry. These are due to incompatibility issues with other software. If you are upgrading to Vista there are scenarios where you may experience problems, such as being unable to connect to the Internet. This is due to incompatibility issues with your existing modem software and Vista.

Most other ISPs are experiencing the same difficulties, and Tiscali is working hard (along with our modem supplier) to ensure full compatibility with Vista. We expect to have a complete solution in the next few weeks. We suggest you wait until this is ready before purchasing Vista.

However, if you are still thinking of upgrading your PC to Windows Vista before that time we recommend you click on the link below to install the relevant new drivers for your modem to avoid being disconnected from the Internet.

Please check your modem to see if it is a SpeedTouch or a Sagem modem, and click the link below to download drivers and get advice on how to install them.

[MEMBERS LINK REMOVED]

Kind regards,
The Tiscali Team