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Fast4 Responds To Consumer Suggestions

Posted: 02nd Mar, 2007 By: MarkJ
UK ISP Fast4 has announced further adjustments to its budget broadband package following feedback from consumers:

Following several postings on some of the industry bulletin boards, Fast4 has today announced that the fair usage policy which before stated an enormous 500GB limit has been removed completely. In addition people were complaining about the ‘exit fee’ clause in the terms and conditions, this has been adjusted and reduced by £65 if you migrate to Fast4.

Steve Kaye commented “We strive on providing our customers with the best priced services that we can. The exit fees are such that we get charged by our wholesaler. Fast4 does not make any profit out of the exit fees. The reduction of this charge if you migrate to us has been put in place now but only after long and extensive negotiations. We are a totally unlimited service offering free connections and ADSL Max at only £15.95 per month.”

Steve continued “Being one of the very few in the market place that will do this kind of service for our customers does mean that to continue to operate we need to make a profit. If we consumed this charge ourselves then the monthly fee to the end user inevitably would have to go up. After the 12th month customers can simply leave or migrate without any cost at all. Many companies are now trying to contract customers for longer and longer – we will not do that, but hope that customers will want to stay because it’s a great service at a great price.”

For further details see the website at http://www.fast4.net or call Fast4 on 0871 424 0185

It's not yet clear whether the removal of their 500GB limit is a good or bad thing since some will no doubt prefer to surf against a solid figure. Meanwhile the all you can eat terminology remains.
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