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BT’s Home IT Advisors Face Comical Problems

Posted: 01st Feb, 2007 By: MarkJ
Since its launch BT's Home IT advisor service has faced a lot of challenging problems, but some have been downright comical. BT has been kind enough to list these down, which will at least give the more technically aware a chuckle or two =) :

Here are the top ten quirkiest calls:

Customer: “My mouse mat isn’t wired up”
Advisor: “I’m not sure I understand, your mouse mat shouldn’t have any wires.”
Customer: “well how does it know where my mouse is? Is it wireless?”

Advisor: “Press any key to continue.”
Customer: “I can’t find the ‘Any’ key.”

Customer: “I keep getting inappropriate pop-ups on my computer and don’t want my wife to think that it’s me.”
Advisor: “I will remove them for you.”
Customer: “How do I get them back when she is not in?”

Customer: “I met a man on the internet, can you give me his phone number?”

Advisor: “You have spyware on your machine which is causing the problem.”
Customer: “Spyware? Can they see me getting dressed through the monitor?”

Customer: “How do I change channel on my monitor?”
Advisor: “Your monitor won’t have channels like a TV.”
Customer: “But I was watching the internet channel the other day and now I just get the word processing channel.”

Advisor: “Can you click on ‘My Computer’?”
Customer: “I don’t have your computer, just mine.”

Customer: “My 14 year-old son has put a password on my computer and I can’t get in.”
Advisor: “Has he forgotten it?”
Customer: “No he just won’t tell me it because I’ve grounded him.”

Customer: “I have lost my work.”
Advisor: “Let’s see if we can get your documents back for you?”
Customer: “You don’t understand, I’ve lost my job and I want to get on to the internet to find a new one.”

Customer: “My internet isn’t working”
Advisor: “What modem are you using, is everything connected up?”
Customer: “No I haven’t taken the computer or the modem out of their boxes yet!”

BT’s Home IT Advisor service gives customers a single point of contact with a team of highly trained advisors dedicated to providing comprehensive support for customers’ PCs, networks, applications and up to 20 devices for the home. For more information, go to http://www.bt.com/homeitadvisor. Services are available from £9.99 per month for a subscription to the service, or £25 for a Pay-As-You-Go Service where callers pay per incident.

BT claims to have resolved computer problems for 150,000 callers since the service began in March last year.
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