Since its launch BT's Home IT advisor service has faced a lot of challenging problems, but some have been downright comical. BT has been kind enough to list these down, which will at least give the more technically aware a chuckle or two =) :
Here are the top ten quirkiest calls:
Customer: My mouse mat isnt wired up
Advisor: Im not sure I understand, your mouse mat shouldnt have any wires.
Customer: well how does it know where my mouse is? Is it wireless?
Advisor: Press any key to continue.
Customer: I cant find the Any key.
Customer: I keep getting inappropriate pop-ups on my computer and dont want my wife to think that its me.
Advisor: I will remove them for you.
Customer: How do I get them back when she is not in?
Customer: I met a man on the internet, can you give me his phone number?
Advisor: You have spyware on your machine which is causing the problem.
Customer: Spyware? Can they see me getting dressed through the monitor?
Customer: How do I change channel on my monitor?
Advisor: Your monitor wont have channels like a TV.
Customer: But I was watching the internet channel the other day and now I just get the word processing channel.
Advisor: Can you click on My Computer?
Customer: I dont have your computer, just mine.
Customer: My 14 year-old son has put a password on my computer and I cant get in.
Advisor: Has he forgotten it?
Customer: No he just wont tell me it because Ive grounded him.
Customer: I have lost my work.
Advisor: Lets see if we can get your documents back for you?
Customer: You dont understand, Ive lost my job and I want to get on to the internet to find a new one.
Customer: My internet isnt working
Advisor: What modem are you using, is everything connected up?
Customer: No I havent taken the computer or the modem out of their boxes yet!
BTs Home IT Advisor service gives customers a single point of contact with a team of highly trained advisors dedicated to providing comprehensive support for customers PCs, networks, applications and up to 20 devices for the home. For more information, go to
http://www.bt.com/homeitadvisor. Services are available from £9.99 per month for a subscription to the service, or £25 for a Pay-As-You-Go Service where callers pay per incident.
BT claims to have resolved computer problems for 150,000 callers since the service began in March last year.