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Pipex Threatens Heavy Users With Suspension

Posted: 23rd Mar, 2007 By: MarkJ
Thinkbroadband reports that Pipex has issued a second "warning" letter to users it deems to have made excessive use of the ISP's 'MAX' broadband service. Unlike the first (issued two weeks ago), which was little more than a vague initial warning without guidance, this one threatens service suspension:

This letter tells the customer that they have not replied to the previous letter and usage patterns have still not changed to be inline with the usage policy Pipex has. This means that users who received this letter will have their broadband service suspended on 28 March 2007. The 0800 1075902 telephone number is given for those wanting to talk to Pipex about the suspension or how they can alter their usage.

While we can be fairly sure that some of the users receiving these letters are fully aware of the sort of usage they make of their broadband, there will be families or shared households where the Pipex bill payer will not be aware of the overall usage level, and with no specific limits to aim for, customers will be left worrying whether any download is going to cause problems.

Pipex is typically one of those providers fond of coining "unlimited" terminology, indeed the monthly usage allowance for this very product is touted as such. Typically there is a vague 'Fair Usage Policy' attached, but have fun trying to FIND it.

Thankfully the ISP has since reported that most of the users concerned are "regularly in excess of 100Gb a month". For £25 per month we'd probably expect the package to tolerate something along the lines of 25 to 40GigaByte's, but that's just guessing. Pipex are now working to make the restrictions clearer.

There is currently a petition running with the aiming of forcing providers to stop abusing "unlimited" terminology, it can be found HERE. More and more people are likely to face these problems as online content continues to grow and improve.
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