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Ofcom Seeks To Improve Migration Rules

Posted: 23rd Mar, 2007 By: MarkJ
It's no secret that Ofcom is still trying to work out some of the remaining issues with its new broadband migration rules. The recent Biscit fallout showed that while things had improved, problems remain:

Well-placed industry sources tell the Reg that although those stranded got better service by the industry than they have in the past, next time round they might expect not to be cut off at all. Ofcom spokesman Simon Bates said: "Was it perfect? No. It's been a valuable learning experience."

He added that the number of complaints the regulator has received about Biscit's collapse was a sign that the rules had empowered subscribers. "We've had as many complaints, if not more, but that's because of the new rules rather than in spite of them. People are more aware there's regulations, which made them more likely to come to us."

Bates told us Ofcom expects the rules to get an acid test when it launches its first investigation based on the new regime. It is currently examining complaints about the handling of the Biscit collapse for evidence of consumer harm, which would be required to kick off the process.

Precisely what form any improvements to the process for handling such situations takes is still somewhat of a guessing game, with the general consensus being that it can only get better.

Ofcom could start by offering a proper website based complaints section and form for migration related issues, rather than the somewhat linear information pages currently provided. More @ The Register.
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