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Breathe Apologises For E-Mail Outage

Posted: 19th Apr, 2007 By: MarkJ
The CEO of UK ISP Breathe Internet, Marcus East, has apologised to customers after a botched e-mail platform upgrade left many unable to access their messages for several days.

There's an update on Breathe's site detailing the current situation, which states that webmail should now be fully restored. POP3 servers are almost done, but not quite:

IMPORTANT: IT IS NECESSARY FOR POP USERS TO FIRST LOG IN TO THEIR WEBMAIL PRIOR TO USING POP.

Once you have logged-in to webmail you may see a link stating 'Fetch existing IMAP mail' on the left hand pane. Please note that this links to the previous system and will transfer across any emails users may have had on the system. Please note this will not affect all users and generally only those that predominantly used webmail for their email.

When users log in they may find they only have a few emails- from the migration on the 4th April to present due to the hardware issues we faced the majority of emails will have bounced back to the senders. All other emails on the servers has now been delivered to users. The above link will not pull across email from this time.

The support centre remain busy during this time and we would ask you to bear with us over the next few days whilst we finalise the remaining queries and issues. If you have sent an email request in via My Account and not received a reply then please accept our apologies. We hope to be able to answer the majority of these over the next few days and hope that by this time your query will have been resolved.

We appreciate that this has been a very hard time for many of our users and would like to thank you for your patience and apologise again for this inconvenience.

http://www.breatheinternet.com/mailupdate
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