Detail - Bulldogs Desired Improvements
Posted: 20th Jul, 2005 By: MarkJ
Troubled UK ISP Bulldog has finally detailed some of the measures it's taking to combat subscriber complaints about poor customer support:
Now, though, Bulldog says that it's responded to the "demands of its growing customer base" by opening two new call centres last week. It plans to and double the number of customer service staff by the end of the month.
It is also working with BT "to improve the provisioning process which causes delays and errors in connections driving most complaints".
The local loop unbundling (LLU) operator also announced it had launched "a new online provisioning tracking system giving customers complete visibility and tracking of their order" as well as "new billing and customer order provisioning systems".
The apparent aim is for these measures to produce a "marked improvement" by the end of July.
No sign of any compensation for all those people and businesses that have been left without a telephone line and Internet connection for so long, just a simplistic apology. More @ The Register.
Now, though, Bulldog says that it's responded to the "demands of its growing customer base" by opening two new call centres last week. It plans to and double the number of customer service staff by the end of the month.
It is also working with BT "to improve the provisioning process which causes delays and errors in connections driving most complaints".
The local loop unbundling (LLU) operator also announced it had launched "a new online provisioning tracking system giving customers complete visibility and tracking of their order" as well as "new billing and customer order provisioning systems".
The apparent aim is for these measures to produce a "marked improvement" by the end of July.
No sign of any compensation for all those people and businesses that have been left without a telephone line and Internet connection for so long, just a simplistic apology. More @ The Register.
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