Yesterday's Sunday Telegraph newspaper highlights a report from Peter Black, the Telecoms Adjudicator. During July he found that BT had failed to connect 1 in 5 users with an unbundled (LLU) exchange on time.

The problem will no doubt be familiar to Bulldog's customers, many of whom have suffered as a direct result of this failing:

The problem lies with a new system that is supposed to automatically transfer control of a residential line when a customer orders a broadband internet connection with one of BT's rivals.

Previously, the process was carried out manually by a BT engineer. But the new system, which has been in place since May, has failed to keep up with surging demand for faster internet connections.

Thankfully BT claims to have been able to identify and resolve the problem. We note that the issue has been around for awhile and only seems to have been solved after it rose in the media through public pressure.

We have seen fewer complaints from Bulldog users; however some are clearly still waiting for a resolution. There is also the question of compensation for those most seriously affected (left without phone/net access for months), yet neither side has touched on this.