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Bulldog Blames BT For Troubles

Posted: 25th Jul, 2005 By: MarkJ
Troubled UK ISP Bulldog (C&W) has stated that it may make a formal complaint against BT after alleging that the operator is responsible for many failed migrations:

"In broadband, over the last few weeks, Bulldog has begun to improve customer provisioning. We are encouraged by comments and feedback from customers who are experiencing its 8 meg broadband and telephone services.

However, in the area of provisioning in particular, the level of service remains inconsistent as we work with BT - after their relatively recent introduction of automated procedures - to enhance the quality and accuracy with which telephone lines are transferred to the Bulldog network.

This, together with the interest in our new services, has resulted in higher than expected call volumes to Bulldog customer support. We have recruited and trained further customer support staff, in line with our plans, and introduced automated tracking systems to reduce call volumes. We expect to see material improvements over the summer.
"


It's not uncommon for ISP's to shift blame when under pressure, indeed migrations weren't the 'only' problem area, although they have been one of the longest standing and most serious.

Bulldog now believes that BT has failed to meet its own performance targets, stating that fewer than 6 in 10 unbundled lines have been delivered on time and many have had faults.

BT has responded to state an awareness of the problem, although believes that they've not been big enough to impact Bulldog on the scale suggested. More @ The Register.
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