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Gio Statement On Debt Collection

Posted: 24th Dec, 2004 By: MarkJ
The director of ISP Gio Internet, Charles Holland, has today issued a statement that helps to explain at least some of the concerns surrounding those awful "Debt Collection Notices":

As part of our migration to a consolidated billing platform, over the past few months we have closed off a number of accounts where no payments have been received for more than three months. We have passed these accounts to a third party collection company in order to ensure that all amounts due are collected.

As part of this closing off process it has become apparent that there are a number of accounts which were previously with Netservices, where we have no record of payment being received. It would appear that this is largely due to the fact that the payments have been taken by Netservices directly and no record of this collection has been made available to Gio. This situation forms a large part of our ongoing dispute with Netservices.

Customers who believe they may be affected by this problem can confirm this by checking their credit card statement, if the narrative is 'INTERNET SERVICES' then the payment has been taken by Netservices. If the narrative is 'WP-Internet Services' or 'WP-Farringham', the payment has been received by Gio.

For customers who have received a collection notice and are affected by this problem, please forward a copy of your latest statement to our customer service department either by fax on 0870 922 4005 or email to
billing@giointernet.com

We will ensure that your account is closed and that you receive no further requests for payment.

On behalf of the management of Gio Internet, I would like to offer a sincere apology for any inconvenience caused.

Charles Holland
Gio Internet


Sadly Gio does have a history of billing errors and these are likely to have also filtered down to those that shouldn't have a debt at all.

Example: Past cases where people have cancelled and yet continued to be charged.

It’s unclear why any ISP would allow non-paying accounts to remain active for three months, let alone up to eighteen!
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