Home » 

UK ISP News Archives

 » 
Sponsored Links

Broadband Users See Bad ISP Support

Posted: 03rd Feb, 2005 By: MarkJ
The latest Which? survey has found that 95% of people find broadband easy to use, 92% like the speed and 87% feel it reliable. However, 48% were NOT satisfied with their ISP's customer support:

Of the three largest broadband ISPs, Blueyonder is streets ahead of rivals BT and NTL for customer support and value for money. Only 8 per cent of Blueyonder's customers are dissatisfied with the support compared with 29 per cent of NTL's. Similarly just 8 per cent are unhappy with Blueyonder's value for money, compared with 20 per cent of BT's customers.

Broadband is easier for hackers to exploit because customers are 'always online'. In a separate report, Which? enlists the help of an ex-computer hacker to look at the murky underworld of viruses and spyware. He says that hacking is getting easier: "It's served on a plate for people who want to do it."

Fortunately, good security software is available. ZoneAlarm was the best anti-virus and firewall1 combination on test, scoring a near-perfect 98 out of 100 and costing £41.


It's also noted that customers were not happy when trying to switch ISP's (broadband still isn’t flexible enough here). The problem of customer support is something we've also noticed a decline in (HERE).

Despite the negatives, ISP's can at least take heart in the fact that broadband continues to be many times more reliable a technology than dial-up ever was. Users still share this opinion.
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
150,000+ Customers | View More ISPs
 Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £21.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Modest Availability | View More ISPs
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £21.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5651)
  2. BT (3549)
  3. Politics (2578)
  4. Openreach (2328)
  5. Business (2305)
  6. Building Digital UK (2263)
  7. FTTC (2055)
  8. Mobile Broadband (2017)
  9. Statistics (1816)
  10. 4G (1705)
  11. Virgin Media (1655)
  12. Ofcom Regulation (1485)
  13. Fibre Optic (1415)
  14. Wireless Internet (1410)
  15. FTTH (1382)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules