Be Suffers Network Problems
Posted: 10th Mar, 2006 By: MarkJ
Famed 24Mbps ADSL2+ ISP 'Be' has apologised and begun issuing refunds after its broadband service suffered serious speed and packet loss problems:
The ISP went on to explain that the problem was "caused by an inadvertent mistake by one of our partners". A spokesman for the firm declined to say which partner was to blame or the nature of the problem.
Despite the snafu being down to someone else, Pressman told customers: "I take full responsibility for the impact on your service and the length of time it took to resolve the issue. This is not acceptable and is certainly not the kind of service that we intend to provide to our members."
The problems, which occurred earlier in the week, are reported by The Register to have impacted a large majority of Be's customers.
Despite this, we have nothing but praise for any provider brave enough to refund its customers (two days worth of connection fees) in such a way. If only other providers could learn from this example.
The ISP went on to explain that the problem was "caused by an inadvertent mistake by one of our partners". A spokesman for the firm declined to say which partner was to blame or the nature of the problem.
Despite the snafu being down to someone else, Pressman told customers: "I take full responsibility for the impact on your service and the length of time it took to resolve the issue. This is not acceptable and is certainly not the kind of service that we intend to provide to our members."
The problems, which occurred earlier in the week, are reported by The Register to have impacted a large majority of Be's customers.
Despite this, we have nothing but praise for any provider brave enough to refund its customers (two days worth of connection fees) in such a way. If only other providers could learn from this example.
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