Cable & Wireless Backs Bulldog
Posted: 01st Mar, 2006 By: MarkJ
Cable & Wireless (C&W) has attempted to put the fears of customers belonging to its broadband ISP, Bulldog, at rest by formally giving the provider its full support:
Speaking today, C&W UK boss John Pluthero gave his full backing to Bulldog and said he was "really happy" with it's performance. Last year the ISP, which has invested heavily in local loop unbundling (LLU), faced a probe by watchdog Ofcom following hundreds of complaints from punters.
Since last year's low point Bulldog has made "significant operational progress", Pluthero said, more than doubling the number of punters from 48,000 last August to 107,000 today.
At the same time, Bulldog's market share of its unbundled exchanges has risen to 20 per cent, while eight in ten orders are being fulfilled on time. What's more, the average time between when an order is placed and when it is delivered has dropped from 22 to 15 days, while nine in ten faults are now resolved in less than five days, compared to just four in ten last summer.
The Register also asked whether C&W was still considering turning the ISP into a wholesale broadband provider, to which he responded: "it's not that attractive". So Bulldog is safe and customers can breathe a sigh of relief, for now.
Speaking today, C&W UK boss John Pluthero gave his full backing to Bulldog and said he was "really happy" with it's performance. Last year the ISP, which has invested heavily in local loop unbundling (LLU), faced a probe by watchdog Ofcom following hundreds of complaints from punters.
Since last year's low point Bulldog has made "significant operational progress", Pluthero said, more than doubling the number of punters from 48,000 last August to 107,000 today.
At the same time, Bulldog's market share of its unbundled exchanges has risen to 20 per cent, while eight in ten orders are being fulfilled on time. What's more, the average time between when an order is placed and when it is delivered has dropped from 22 to 15 days, while nine in ten faults are now resolved in less than five days, compared to just four in ten last summer.
The Register also asked whether C&W was still considering turning the ISP into a wholesale broadband provider, to which he responded: "it's not that attractive". So Bulldog is safe and customers can breathe a sigh of relief, for now.
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