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PlusNet Investigates ADSL Downtime

Posted: 08th Mar, 2006 By: MarkJ
ISP PlusNet has begun investigating two separate events that caused outages on its broadband network, with the worst occurring yesterday and causing all users to lose their connection for nearly two hours:

In a statement, PlusNet marketing director Neil Armstrong told us: "Last weekend we suffered a hardware failure which resulted in around 5,000 PlusNet broadband customers not being able to connect to the internet for several hours. Our engineers quickly remedied this using back-up equipment. This was compounded by one of our carrier suppliers suffering a network DNS issue, which meant some of our customers were unable to see certain web pages. Customers didn't lose overall connectivity as a result of this."

And then there was yesterday. "Between 7am and 8.30am on Tuesday 8 March, all of our broadband customers lost internet connectivity as a result of planned maintenance on our network over-running from its intended 4am to 6am window," Armstrong said.


The Register notes that PlusNet has apologised for the faults and will issue a further statement upon completion of their investigation.

While downtime is always bad, spare a thought for customers of E7even and Silvermead, many of which have recently been through weeks of connectivity problems.
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