3 X-Series Users Billed For "Unlimited" Usage
Posted: 26th Jan, 2007 By: MarkJ
Customers of 3's recently launched "unlimited" X-Series 3G Mobile Broadband handset packages have found themselves being charged hefty bills for exceeding the 1GB "fair use" quota:
The Register notes that a number of customers had found themselves with bills topping the £100 mark, although it's good to see that 3 has finally admitted making a mistake. Hopefully one day Internet providers will stop abusing the term unlimited and maybe there will be world peace too; both are quite unlikely to happen.
Some were told that the bill was for exceeded their data plan, but as the 1GB limit is only a "fair use" recommendation the worst one should receive for exceeding it is a severe telling off.
When we contacted 3 we too were initially told that no problem existed, though it has now accepted that something went wrong. Heavy data users who received a bill in the last week might have been over-charged for that data. The problem has now been fixed, and 3 says it will call up everyone who was overcharged to arrange a recalculated bill, or a refund if necessary.
When we contacted 3 we too were initially told that no problem existed, though it has now accepted that something went wrong. Heavy data users who received a bill in the last week might have been over-charged for that data. The problem has now been fixed, and 3 says it will call up everyone who was overcharged to arrange a recalculated bill, or a refund if necessary.
The Register notes that a number of customers had found themselves with bills topping the £100 mark, although it's good to see that 3 has finally admitted making a mistake. Hopefully one day Internet providers will stop abusing the term unlimited and maybe there will be world peace too; both are quite unlikely to happen.
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
150,000+ Customers | View More ISPs
Cheapest ISPs for 100Mbps+
Modest Availability | View More ISPs
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
Large Availability | View All
Cheapest ISPs for 100Mbps+
Large Availability | View All
Helpful ISP Guides and Tips
Sponsored Links
The Top 15 Category Tags
- FTTP (6030)
- BT (3640)
- Politics (2721)
- Business (2441)
- Openreach (2405)
- Building Digital UK (2330)
- Mobile Broadband (2148)
- FTTC (2083)
- Statistics (1902)
- 4G (1818)
- Virgin Media (1765)
- Ofcom Regulation (1582)
- Fibre Optic (1469)
- Wireless Internet (1462)
- 5G (1408)
Sponsored
Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules