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3 X-Series Users Billed For "Unlimited" Usage

Posted: 26th Jan, 2007 By: MarkJ
Customers of 3's recently launched "unlimited" X-Series 3G Mobile Broadband handset packages have found themselves being charged hefty bills for exceeding the 1GB "fair use" quota:

Some were told that the bill was for exceeded their data plan, but as the 1GB limit is only a "fair use" recommendation the worst one should receive for exceeding it is a severe telling off.

When we contacted 3 we too were initially told that no problem existed, though it has now accepted that something went wrong. Heavy data users who received a bill in the last week might have been over-charged for that data. The problem has now been fixed, and 3 says it will call up everyone who was overcharged to arrange a recalculated bill, or a refund if necessary.

The Register notes that a number of customers had found themselves with bills topping the £100 mark, although it's good to see that 3 has finally admitted making a mistake. Hopefully one day Internet providers will stop abusing the term “unlimited” and maybe there will be world peace too; both are quite unlikely to happen.
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