V Two One's (V21) ISP customers have been experiencing all sorts of problems since Biscit's sudden takeover last week, yet the new owner is now attempting to put things right:


Reports suggested that Biscit has had a hard time adapting to V21's “ageing networks”, which is not unexpected given such a swift takeover. Never the less this has resulted in users experiencing all manor of problems from lack of connectivity, to e-mail outages and problematic support.

We’ve heard from Biscit that they are working to resolve the issues by installing new servers and replacing the Indian call-centre with one based out of London. The promises are strong, yet as with all things, customers can only be patient for so long.