Home » 

UK ISP News Archives

 » 
Sponsored Links

Carphone Warehouse Touts 2.16m Broadband Users

Posted: 12th Jan, 2007 By: MarkJ
The Carphone Warehouse (TalkTalk, AOL UK etc.) has reported having a combined total of 2.16 million broadband customers. TalkTalk's part of the broadband share accounted for 632,000, including 540,000 live on the new ("free broadband") offer:

At the end of the quarter, 413,000 of our broadband customers were on unbundled lines, comprising 132,000 TalkTalk customers and 281,000 AOL customers. We plan to increase the rate of unbundling materially over the next few weeks but we continue to be reliant on the quality of the line migration process to minimise customer disruption.

We made further good progress on our next generation network roll-out during the period, with a total of 569 exchanges now unbundled by Opal. AOL has a further 52 unbundled exchanges that do not overlap with Opal’s existing coverage. We are well on target for our goal of 1,000 exchanges by May, and have begun to increase our footprint beyond our original plans because of the strength of demand. Opal currently has over 1,100 exchanges handed over by BT for unbundling, and will give a detailed update on our planned expansion in our April teach-in.

The figures suggest that roughly 90,000 TalkTalk broadband customers are still awaiting their connection, which is a considerably smaller gap then seen in previous results. Never the less such a figure is nothing to be proud of!

Interesting AOL UK, which accounted for 1,523,000 broadband connections, still has a considerable narrowband (dialup) subscriber base of 576,000. Typically both ISP's are predominantly focused on the residential sector.

Then there’s the small matter of customer support, which somewhat fell by the wayside last year and has improved since then:

In Broadband, we have now significantly improved our provisioning and customer service processes, and are ready to increase the rate of recruitment once more. Migration to unbundled lines remains crucial to future profitability, but we are encouraged by the progress being made by BT Openreach and the underlying customer economics continue to support our business plan.

Carphone would do well to clear its backlog of existing subscribers before going on the hunt for more, but obviously that's not something they see as a problem. We’d love to hear from any broadband customers about their experiences with the service (TalkTalk’s) as it stands today.
Search ISP News
Search ISP Listings
Search ISP Reviews
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £22.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5720)
  2. BT (3569)
  3. Politics (2602)
  4. Openreach (2342)
  5. Business (2322)
  6. Building Digital UK (2277)
  7. FTTC (2061)
  8. Mobile Broadband (2039)
  9. Statistics (1830)
  10. 4G (1724)
  11. Virgin Media (1674)
  12. Ofcom Regulation (1494)
  13. Fibre Optic (1426)
  14. Wireless Internet (1417)
  15. FTTH (1383)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules