Jan'06 = 250,000
Feb'06 = 300,000 (+50k)
Mar'06 = 360,000 (+60k)
Apr'06 = 420,000 (+60k)
May'06 = 471,000 (+51k)
Jun'06 = 580,000 (+109k)
Jul'06 = 673,000 (+93k)
Aug'06 = 735,000 (+62k)
Sep'06 = 850,000 (+115k)

A number of Quality of Service Measures are causing severe concern. The Right First Time delivery of Business As Usual (BAU) unbundled lines continues to deviate from planned quality levels (currently 78% against a target of 98%). As reported previously this measure has not yet met its planned quality targets.

Openreach continue to develop an Improvement Plan that John Small (Openreach MD Service) is confident will address the problems; however, significant improvement has so far failed to materialise. John had targeted September for a significant improvement in Delivery Quality, this however has been missed. I have discussed this matter with Steve Robertson, CEO of Openreach, and Steve has assured me that a Robust Plan will be presented to the OTA and LLUOs in the near future. Fault Repair quality (Assurance) is also showing a significant and ongoing deterioration in performance.