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ISP Tiscali UK Surpasses 200 Complaints

Posted: 06th Oct, 2006 By: MarkJ
Following another heavy week of 'ISP Complaints', Tiscali UK has now hit a total of 204. It's not the first year this has happened and we fear it won't be the last, but such an "achievement" warrants mention.

Typically 'Poor Customer Support' remains the most common frustration, with unreliable, un-contactable and generally poor being some of many less publishable words used by customers to describe it. Some also have problems leaving the service due to mistakes by the ISP's support department (failing to cancel when requested etc.).

We've summarised three of this weeks 15 new complaints below:

A cease and reprovide broadband order was made on 25 August at 8.08 am and confirmed by return emails from Tiscali to my main and a secondary email address. I have kept these emails and can forward them if needed. The details in the email I sent were 100% accurate (i.e. old phone number and new phone number plus postcodes).

As of today, 4 October, I have yet to be connected to the broadband service - this is 39 days after the original request was made and well outside Tiscali's estimate of 14-21 days.

Peter

I have been subcribed with Tiscali for over 2 years. It is slow and I get disconected frequently. Finally I have had enough and cancelled my subscription, but they are still drawing monies from my credit card.

Joe

Since I have joined Tiscali two months ago, I have experienced nothing but slow speeds, constant connection problems, poor support and problems getting through to their support line. When I called to cancel my service three weeks into my contract, I was informed I was only able to do so in the first two weeks. Surely if Tiscali is not providing the service they are supposed to, I am entitled to cancel my contract?

Neeru

Sadly Tiscali have been like this since as long as we can remember and continue to be the most persistently complained about ISP, although E7even did challenge and overtake them for a few months earlier in the year.

Complaints about Sky Broadband also cropped up this week alongside a trickle of extra ones for PlusNet (Force9) and Pipex (HomeCall).
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