The company states they have had to take this decision due to the high wholesale costs associated with providing these services and have provided users with a MAC code that allows them to migrate to another service provider at minimum hassle.

However, what has upset some Prodigynet users is the notice given by the company. The e-mails sent out were dated 18th December and reports suggest they were sent out at around noon, informing users that they need to use their MAC code to migrate to a new provider before 6th January, a whole 18 days' notice which due to the Christmas and New Year bank holidays means 11 working days.