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Penrhyndeudraeth Struck by Broadband Troubles

Posted: 27th Aug, 2008 By: MarkJ
Businesses in the Welsh town of Penrhyndeudraeth (Gwynedd) claim that the area is in dire need of a telephone exchange upgrade. The call follows a major outage of broadband connectivity, which has so far lasted for over a week and is the third such incident since late last year.

BT claims that its engineers are investigating the problem and have advised locals to contact their ISP, though residents complain that the exchange is common to all of them regardless of which provider they use:

"The first time this happened was in November, then the system went down in January and now it's happened again in August. This affects businesses, people who bank online and people who are trying to arrange their university courses," said County councillor Dewi Lewis.

"There is a great demand for broadband by now, but the exchange is clearly not fit for purpose. BT are slow to respond. In the short term, they need to repair the kit there, but in the long term they need to upgrade the exchange."

Sadly residents of small Welsh villages seem to be at the bottom of BT's support pile when it comes to broadband problems. In May residents of Gwytherin near Llangernyw in Conwy threatened to take BT to court unless it could resolve the areas woeful broadband and phone connectivity problems (news). More @ BBC News Online.
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