The Carphone Warehouse (CPW) has signed a new deal with JDSU, a California based service assurance solutions provider, to help support its wide-scale development and deployment of Next-Generation Networks and advanced broadband services.

CPW staff and technicians will use the solution to proactively troubleshoot complex physical and service layer faults, improve diagnostics accuracy, reduce time-to-repair and trouble ticket volume, as well as help demarcate problems between CPW and BT:


The NGN effort led by CPW will include a 40G core that should allow the business to scale up capacity and address customers’ growing demands for broadband. Two thirds of all CPW’s broadband customers are now on its network and the ISP expects to increase this number to 80% by March 2009.

The CPW Group has over 2.7 million residential broadband customers, making it the third largest broadband supplier in the UK. The JDSU solution will be deployed at more than 1,600 exchanges for TalkTalk, CPW’s ISP operation, and will play a role in the CPWN UK-wide fault management process carried out at their new service management centre (SMC) at Irlam, Manchester.