Last week we reported that ex-customers of BT's Total Broadband service had accused the operator of sending "deliberately" misleading cancellation letters, which incorrectly threatened end-users with the additional termination of their phone line service despite remaining within BT’s voice line network (original news).

BT has now completed their investigation and a spokesman confirmed to us yesterday afternoon that the letters were indeed issued in error due to an unspecified administrative problem:


BT has apologised for the time it took to indentify the problem and to date only a small number of customers appear to have been affected, although precise figures are unknown.