Home » 

UK ISP News Archives

Sponsored Links

Businesses Growing Dissatisfied with their ISP's

Posted: 29th Jan, 2008 By: MarkJ
Point Topic reports that businesses appear to be growing increasingly dissatisfied with their ISP's, with just over one in every ten firms (11%) swapping broadband providers over the last 6 months.

On the surface such a figure may appear to be unremarkable, yet businesses have typically remained loyal to their ISP's and thus the new trend is likely to cause concern. Likewise the problem is expected to get worse during 2008.

The causes for all this will not be unfamiliar to residential consumers, with 40% of businesses sighting high service prices as the biggest problem:

  • 40% - High prices

  • 19% - Quality of service

  • 13% - Customer service
However pricing for business broadband services has come down considerably over the past few years. Instead it's believed that much of the most recent movement is from businesses seeking to upgrade their older infrastructure onto more modern and cheaper alternatives, such as SDSL.

Customers of Be and The Carphone Warehouse (OneTel, TalkTalk, AOL UK) were found to have the most restless customer base, which is surprising given Be’s strong popularity among consumers. Meanwhile Orange is credited with making significant reductions to customer churn.
Search ISP News
Search ISP Listings
Search ISP Reviews
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
Gift: None
Community Fibre UK ISP Logo
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5582)
  2. BT (3533)
  3. Politics (2554)
  4. Openreach (2312)
  5. Business (2284)
  6. Building Digital UK (2253)
  7. FTTC (2050)
  8. Mobile Broadband (1991)
  9. Statistics (1800)
  10. 4G (1681)
  11. Virgin Media (1640)
  12. Ofcom Regulation (1473)
  13. Fibre Optic (1406)
  14. Wireless Internet (1401)
  15. FTTH (1382)

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules