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Ofcom Issues Warning to The Utility Warehouse

Posted: 28th Jan, 2008 By: MarkJ
The Utility Warehouse (Telecom Plus PLC), which supplies a raft of services including broadband and line rental bundles, has been given until 26th February 2008 to comply and make representations with Ofcom's General Condition 1.2 of the General Conditions of Entitlement.

Ofcom claims that Telecom Plus PLC has been misusing customer Calling Line Identity (CLI) information to prevent users leaving:

Ofcom considers that there are reasonable grounds for believing that since at least 1 January 2007 The Utility Warehouse has contravened, and is contravening, General Condition 1.2 of the General Conditions of Entitlement. Specifically:

  • The Utility Warehouse is a communications provider offering telephony services to end-users;

  • where an end-user arranges to transfer the provision of their telephony services from The Utility Warehouse to another communications provider, The Utility Warehouse as the ‘losing’ provider acquires information (the Calling Line Identity (“CLI”) of the transferring end-user) from another communications provider, the ‘gaining’ provider, in connection with this transfer process; and

  • the Utility Warehouse has used and is using this information (the CLI of the transferring end-user) which is acquired from another communications provider in connection with the provision of Carrier Pre-selection (“CPS”) and/or Wholesale Line Rental (“WLR”) or Local Loop Unbundling (“LLU”) for a purpose other than that for which that information was supplied (facilitating the transfer), namely :

* preventing the customer transfer through the unauthorised use of the Cancel Other process (i.e. without the customer’s express consent).

Further details are expected to be published in due course here.
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