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ISP Insider Speaks - Stealth Pipex to Tiscali Migrations

Posted: 28th Jan, 2008 By: MarkJ
It was revealed last week (here) that Tiscali had stealthily begun migrating Pipex's broadband customers on to its own platform. Today a source inside one of the affected ISP's has offered up further details about the process and what it could mean for customers:

"The logic is that we'll save more money placing customers on the Tiscali backhaul per month than we will lose from customers migrating away," he said. "So far we've had our SMTP Servers replaced with Tiscali's Iron Ports and now we've been forced to replace our DNS Servers with Tiscali's."

He also claimed that Tiscali has indicated it wants to place a full block on peer-to-peer applications at peak times in the evening.

The tens of thousands of ex-Pipex customers affected are not being told about the move because ISPs "do network migrations all the time", a Tiscali spokeswoman said. She denied the claims that former Pipex customers will get an inferior service on Tiscali's network - a natural worry given its reputation for strict bandwidth-throttling and data allowances.

The Register goes on to report that Pipex's traffic will now be throttled (managed) by Tiscali's Cisco P-Cube bandwidth-throttling hardware in its central infrastructure, which recently caused customers a few headaches after a botched update. Mercifully perhaps, Tiscali states that the existing traffic management profiles used by related ISP's (Pipex, Nildram etc.) will still be used instead of Tiscali’s more aggressive ones.

Tiscali also intends to offer cheaper "Tiscali-type" services to Pipex’s customers sometime later this year, although most subscribers would probably rather keep their old one.
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