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E-Mail Problems Hit Virgin Media Customers
By: MarkJ - 19 February, 2008 (9:44 AM)

Virgin Media has had to call in Microsoft engineers after its e-mail platform suffered an unspecified configuration problem, which resulted in customers with @blueyonder.co.uk addresses being unable to use their email. The Blueyonder name references Telewest’s side of Virgin Media’s network.

Virgin had been attempting to migrate its email servers on to a Microsoft Exchange 2003 platform when the situation occurred; the process has now been sped up to help circumvent any difficulties with the old system. The migration is expected to take up to two weeks. Virgins Senior Product Manager, Alex Brown, has issued the following statement:

"It's not been a good week and of course we apologise for any inconvenience this has caused.

While we're still working on both issues, service should be improved now [not saying all's sorted!] and the key focus for us is to push on with the Exchange 2003 migration - and we have some additional resource being allocated to try to speed things up as much as we can.

I hope the above is of interest and adds some context as to what's been happening recently.

See VMs Service Status page for more.

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