Virgin Media has had to call in Microsoft engineers after its e-mail platform suffered an unspecified configuration problem, which resulted in customers with @blueyonder.co.uk addresses being unable to use their email. The Blueyonder name references Telewest’s side of Virgin Media’s network.

Virgin had been attempting to migrate its email servers on to a Microsoft Exchange 2003 platform when the situation occurred; the process has now been sped up to help circumvent any difficulties with the old system. The migration is expected to take up to two weeks. Virgins Senior Product Manager, Alex Brown, has issued the following statement:


See VMs Service Status page for more.