Home » 

UK ISP News Archives

 » 
Sponsored Links

Prodigy Internet Continues to Fail Migration Rules

Posted: 14th Apr, 2008 By: MarkJ
UK ISP Prodigy Internet has once again fallen foul of Ofcom's broadband migration rules (General Condition 22), which is a similar situation to last years when the same provider was fined £30,000 (original news)!

Today's update (here) states that the regulator has been forced to investigate consumer complaints that Prodigy is still failing to comply with its obligations under GC22 (broadband migrations) and GC14.7 (membership of a dispute resolution scheme):

We have concluded that there are reasonable grounds to believe that Prodigy has failed to comply with these obligations and have issued Prodigy with a notification under section 94 of the Communications Act 2003 (“the Act”).

Specifically, contrary to the requirements of GC14.7, the notification sets out evidence that Prodigy failed to comply with adjudication decisions made under the dispute resolution scheme and failed to pay the costs of those hearings. In addition, Prodigy has failed to maintain membership of a dispute resolution scheme.

Having investigated complaints made to Ofcom by consumers over a number of months, we have also set out evidence of Prodigy failing to provide migration authorisation codes (“MACs”) to some of its customers within five working days of receiving a request from them, and in some cases failing to provide MACs at all, contrary to the requirements of GC22.

Ofcom has now given Prodigy until 15th May 2008 to remedy the situation, failure to do so will result in an enforcement notification being issued and or possibility of yet another fine if the problem persists.
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
150,000+ Customers | View More ISPs
 Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £21.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Modest Availability | View More ISPs
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £25.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £25.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £21.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5651)
  2. BT (3549)
  3. Politics (2578)
  4. Openreach (2328)
  5. Business (2305)
  6. Building Digital UK (2263)
  7. FTTC (2055)
  8. Mobile Broadband (2017)
  9. Statistics (1816)
  10. 4G (1705)
  11. Virgin Media (1655)
  12. Ofcom Regulation (1485)
  13. Fibre Optic (1415)
  14. Wireless Internet (1410)
  15. FTTH (1382)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules