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O2 Blames Poor 3G Speeds On Provisioning Errors

Posted: 16th Apr, 2008 By: MarkJ
O2 UK appears to have done a u-turn on its statement last week (original news), which confirmed that the mobile operator was deliberately capping its 3G data speeds to 128Kbps. However, O2 now claims that this is not the case and the issue was in fact down to a "provisioning error". The operator has since issued the following statement:

The vast majority of our 3G customers are able to access the internet on their mobile device at speeds of up to 384 KBps or typically up to 1.3 MBps if they have an HSDPA-enabled device. The O2 network is fully HSDPA-enabled and we will be further increasing the maximum speeds available on HSDPA throughout the year, up to 7.2 MBps.

Because of a provisioning error, which came to our attention last week, a small proportion of our 3G customers have not been getting these higher speeds.

We apologise to those customers who were affected. The issue is simple to fix and we will be doing so this week. If customers still have problems after that, they should call O2 in the normal way.

Naturally the use of 'KBps' and 'MBps' represents KiloBytes and MegaBytes respectively, when they should be referring to Kilobits and Megabits, but that's just us being picky. Still, we suspect that most people won't buy into O2's "provisioning error" line. More @ The Register.
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