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Utility Warehouse Complies with Ofcom Warning
By: MarkJ - 04 March, 2008 (1:56 PM)

The Utility Warehouse, a little known Telco and ISP that was slapped by Ofcom during January (news) for misusing customer Calling Line Identity (CLI) information to prevent users from leaving, has now complied with the regulators warning:

Update: In response to the notification issued to The Utility Warehouse on 25 January 2008, The Utility Warehouse wrote to Ofcom setting out its proposals to comply with General Condition 1.2 and remedy the notified contraventions. The Utility Warehouse has modified its internal procedures so that it will:

1. No longer make the assumption on receipt of a request to transfer that the customer has been slammed. Orders will no longer be automatically rejected if the customer has failed to give advance notice of their intention to transfer;

2. Issue notification of transfer letters, which do not contain marketing material, to all customers seeking to transfer to another communications provider; and

3. Only apply Cancel Other where it has the express permission of the customer to do so.

http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ocases/open_all/cw_960/ .


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