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ISP's Launch Migration Code of Practice

Posted: 02nd Aug, 2004 By: MarkJ
Sixteen of the UK's leading broadband (ADSL) ISP's, including BT, AOL UK and Virgin, have banded together in order to launch a new Code of Practice that will ease the migration of customers from one provider to another. Sadly Tiscali is not among them:

BROADBAND SERVICE PROVIDERS ANNOUNCE CODE OF PRACTICE TO EASE CUSTOMER MIGRATION

A group of leading broadband service providers today announced a new Code of Practice that will ease the migration of customers from one service provider to another. Currently, customers often experience lengthy delays and disruption if they try to change their service provider.

Compliance with the Code of Practice, developed by an industry working group as a self-regulatory initiative, is voluntary, but nevertheless 16 service providers, accounting for approximately 70% of the ADSL market, have already signed up. Richard Sweet, chair of the working group said, "This demonstrates that broadband service providers can regulate themselves, without the need for Ofcom intervention. Whilst we all want our customers to stay, we believe there needs to be a proper and seamless process to allow customers to move, should they choose to do so."

The Code of Practice will work alongside the new migration processes launched today by BT Wholesale. Under the new process, customers wishing to migrate can ask their existing service provider for an 'authority code' which they give to their new service provider as evidence that agreement to the migration has been reached. The gaining service provider can then arrange with BT Wholesale for the service to be transferred, with minimal disruption.

Service providers who have signed up to the Code of Practice* commit to providing the required authority code promptly and with no strings attached. They will aim to honour this commitment from the launch of the new process today, with full compliance by 16 August 2004.

The MAC process developed by BT will initially support migrations where the losing and gaining service providers are both using BT's IPStream product (which accounts for more than 90% of ADSL connections) or migrations from IPStream or DataStream to LLU. An enhancement to support migrations between IPStream and DataStream products is currently under development with a view to incorporating further migration processes within the new Code of Practice by the end of the first quarter of 2005. The process will not support migrations between ADSL and cable modem-based services.

Service providers who have signed up to the Code of Practice are:

AOL
BT (BT Broadband Basic, BT Broadband, BT Yahoo! Broadband and BT Business Broadband)
Bulldog
Easynet
InterViVo Networks
LCC Communications Ltd
Mailbox Internet
Netplan Internet Solutions
Nildram (Accent UK)
Spitfire
Telefonica UK
THUS (Demon)
Uniworld Communications Ltd
Virgin.net
VNL (Video Networks Ltd)
Wanadoo UK

http://www.ofcom.org.uk/consumer_guides/bbm_cop/


Many customers have criticised certain ISP's for making it deliberately hard to change to a different provider, hopefully the new measures will bring ADSL closer to dialup style flexibility.
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