Home » 

UK ISP News Archives

 » 
Sponsored Links

Broadband Creates "Impatient Nation"

Posted: 27th Aug, 2004 By: MarkJ
New research from Cable & Wireless (C&W) has found that modern technology, such as broadband Internet access, is causing people to become impatient with the comparatively slow pace of 'real life' service delivery:

Nearly 2 in 5 people (38%) surveyed for Cable & Wireless admitted they had become more impatient in the last five years1. The findings of the poll suggest that new technologies are driving consumers' expectation of service delivery, so that Britons' fuses are becoming ever shorter. The survey identifies a nation of ‘three-minute men', characterised by the fact that:

Men are twice as likely as women to stop queuing:

* 1 in 5 (19%) men would give up waiting in a shop after three minutes, compared to 1 in 10 (9%) women

* almost half (46%) of men would give up waiting online after three minutes, compared to a quarter (27%) of women

* 2 in 5 (40%) men would give up waiting on the phone after three minutes, compared to 1 in 3 (33%) women

* almost half (47%) of shoppers wouldn't queue for more than 5 minutes in a high street shop

Voting with their feet

The impatience of the UK's 'three-minute men' soon boils over into customer defections. In what will make for alarming reading for companies, 50% of consumers claim to have given up waiting on the phone to a retailer and have permanently avoided the brand and organisation thereafter.

While young people appear to be more forgiving - with 65% prepared to give companies another chance - older customers display ‘Victor Meldrew-like' behaviour with 59% of 45-64 year olds unwilling to give repeat custom to an organisation with which they've lost patience in the past.

Technology fuelling expectation

1 in 3 (34%) of those surveyed had access to a broadband internet connection, and since its installation felt it had reduced their patience in the 'real world', causing them to demand an always-on, instant response in other areas of their life too.

However it appears that websites are failing to keep pace with consumer needs. The biggest irritation with the online presence of retailers, banks and government was the slowness of their websites (16%) - greater even than unavailability, crashing or annoying ‘pop-up' advertisements.
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
150,000+ Customers | View More ISPs
 Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £22.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Modest Availability | View More ISPs
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £22.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5727)
  2. BT (3575)
  3. Politics (2606)
  4. Openreach (2342)
  5. Business (2325)
  6. Building Digital UK (2278)
  7. FTTC (2061)
  8. Mobile Broadband (2047)
  9. Statistics (1830)
  10. 4G (1730)
  11. Virgin Media (1677)
  12. Ofcom Regulation (1500)
  13. Fibre Optic (1428)
  14. Wireless Internet (1420)
  15. FTTH (1383)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules