BT Monitoring UK ISP Quality
Posted: 26th Jul, 2004 By: MarkJ
BT has today announced ISP-I (pronounced eye spy), which is designed to monitor the performance of UK providers, including its own. Everything from speed to server stability will be covered from a "customer perspective":
BT keeps a keener eye on ISP customer experience
BT Retail has committed to gleaning new intelligence about its Internet customers experience and the performance of BTs key Internet Service Provider (ISP) competitors.
BTs ADSL broadband and dial-up narrowband services will be monitored from five geographic locations around the UK using ISP-I (pronounced eye spy), the customer experience monitoring and competitor benchmarking solution from Purple Sun.
The ISP-I service would appear to "emulate" real users by connecting, using services in a similar way and then logging the performance.
It would be interesting to see, given that ISP-I claims to be monitoring 250 of the UK's providers, just how well everybody is performing - or not.
BT keeps a keener eye on ISP customer experience
BT Retail has committed to gleaning new intelligence about its Internet customers experience and the performance of BTs key Internet Service Provider (ISP) competitors.
BTs ADSL broadband and dial-up narrowband services will be monitored from five geographic locations around the UK using ISP-I (pronounced eye spy), the customer experience monitoring and competitor benchmarking solution from Purple Sun.
The ISP-I service would appear to "emulate" real users by connecting, using services in a similar way and then logging the performance.
It would be interesting to see, given that ISP-I claims to be monitoring 250 of the UK's providers, just how well everybody is performing - or not.
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