Power Failure stops BT Openworld
Posted: 17th Jun, 2003 By: Anne
Yesterday some of our members experienced difficulty using BT Openworld ADSL. On their status page it said they were offline.
The outage seems to have affected about half the country while the other parts had no problems at all. According to one of our members his ADSL had been down for over two hours causing him problems trying to run his business on 56k. The outage was due to power failure.
Unfortunately, no one at BT Openwound was available to comment on the size and scale of the problem. However, in a statement, BT's ISP said: "Just after 1500 today (Monday 16 June), BT suffered at power outage at its Ealing Data Centre.
"The source of the incident has been traced to a point between the main power feed and its narrowband and ADSL servers. The cause of the power outage remains under investigation. This source of the short circuit was downstream from the backup generators, which would have otherwise compensated for an external power failure.
"During the incident, narrowband customers were re-routed to gateways at other data centres, but regrettably some customers experienced delays re-connecting to the service.
"All servers were restored at 1600, at which time the servers were brought back online. The servers then climbed back to full service, with slight delays caused by the necessary authentication of all users." More @ The Register
The outage seems to have affected about half the country while the other parts had no problems at all. According to one of our members his ADSL had been down for over two hours causing him problems trying to run his business on 56k. The outage was due to power failure.
Unfortunately, no one at BT Openwound was available to comment on the size and scale of the problem. However, in a statement, BT's ISP said: "Just after 1500 today (Monday 16 June), BT suffered at power outage at its Ealing Data Centre.
"The source of the incident has been traced to a point between the main power feed and its narrowband and ADSL servers. The cause of the power outage remains under investigation. This source of the short circuit was downstream from the backup generators, which would have otherwise compensated for an external power failure.
"During the incident, narrowband customers were re-routed to gateways at other data centres, but regrettably some customers experienced delays re-connecting to the service.
"All servers were restored at 1600, at which time the servers were brought back online. The servers then climbed back to full service, with slight delays caused by the necessary authentication of all users." More @ The Register
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