BT To Charge ISPs For Aborted ADSL
Posted: 29th May, 2003 By: MarkJ
ADSLGuide reports that, from 1st July, BT is to start charging ISPs £50 for any visit to a user that results in an 'abortive visit'. It's now feared that ISPs may pass this cost onto customers:
An abortive visit can cover many things, but some of the basic reasons for raising the charge are:
- ISP gives BT the incorrect address and BT engineer only finds out when they arrive.
- A BT engineer arrives to install an ADSL service but user no longer wants the activation completed.
- If entry is refused at the agreed time and place for a activation/repair visit.
- When a BT engineer attends a users premises, and the fault is not down to BT equipment.
There are many more, and the full list can be seen on the BT website here and here.
An abortive visit can cover many things, but some of the basic reasons for raising the charge are:
- ISP gives BT the incorrect address and BT engineer only finds out when they arrive.
- A BT engineer arrives to install an ADSL service but user no longer wants the activation completed.
- If entry is refused at the agreed time and place for a activation/repair visit.
- When a BT engineer attends a users premises, and the fault is not down to BT equipment.
There are many more, and the full list can be seen on the BT website here and here.
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