Posted: 29th May, 2003 By: MarkJ
ADSLGuide reports that, from 1st July, BT is to start charging ISPs £50 for any visit to a user that results in an '
abortive visit'. It's now feared that ISPs may pass this cost onto customers:
An abortive visit can cover many things, but some of the basic reasons for raising the charge are:
- ISP gives BT the incorrect address and BT engineer only finds out when they arrive.
- A BT engineer arrives to install an ADSL service but user no longer wants the activation completed.
- If entry is refused at the agreed time and place for a activation/repair visit.
- When a BT engineer attends a users premises, and the fault is not down to BT equipment.
There are many more, and the full list can be seen on the BT website here and here.