New Clone Community Site Blasts NTL
Posted: 24th Jun, 2003 By: MarkJ
With the UKs largest cable operator, NTL, having chosen to more or less censor the forums of the previously community owned Nthellworld.com site, a similar one called Nthellworld.co.uk has now been setup:
NEWS RELEASE ON BEHALF OF WWW.NTHELLWORLD.CO.UK
THE PHOENIX RISES
On Friday, June the 20th 2003, an announcement was made on the ntl owned website of nthellworld.com, stating that ntl intends to close the ntl related discussion forum areas of the site as of July the 1st 2003. They intend to launch what they describe as a 'community' website which will be focused solely on providing help to ntl customers. It is strongly believed that no criticism of ntl, its products or services will be permitted on the 'community' site, so the closure of ntl related forum areas on their .com website effectively 'gags' any customers unhappy with the service received from ntl.
The history of nthellworld.com is that it was a site where disgruntled customers of ntl could vent their anger at ntl, and seek help from other customers registered on the discussion forums. The site was privately owned until April of 2002 when ntl made an offer to purchase the site, which the then owner accepted.
Many registered members of nthellworld.com have watched the corporate sanitation of the site since the cable and internet company took over control, and most have predicted the inevitable closure of the site which, in terms of being a place where customers can freely criticise ntl, happens as of July the 1st 2003.
Anticipating a move by ntl to heavily censor, silence or close completely the .com site that they own, at 7:30pm on the day that ntl made their announcement, another protest and help site using the same name but registered with a .co.uk domain name appeared. The new site of www.nthellworld.co.uk is something that ntl did not foresee, and already within the first 3 days has attracted some 350+ registered members and many more interested guests to the site. Success is guaranteed, particularly while ntl continue to not provide an acceptable level of technical and customer support to their customers, which is what the customer says. Success of the new site is guaranteed whilst ntl continue to provide what some see as an often substandard range of products and services.
The aim of http://www.nthellworld.co.uk is to provide a place where customers of the cable and internet company, ntl, can continue to gather and exchange views with each other, whilst providing peer to peer support regarding technical problems, queries, product and pricing information. We will, in effect, be providing everything that the ntl owned site had to offer, but without the heavy censorship and dislike towards criticism of ntl and their products or services.
Our members already include ntl employees who have told us they are ready and willing to help assist customers on the site whenever possible, and customers of the cable and internet company who together, will share and help each other with any problems or queries that they may have. We will be providing a full range of discussion forum areas for ntl related subjects and technical queries, along with some non ntl related areas for times when our members just want to chat.
We still have some work to do on the website, however, it went live as of 7:30pm on the 20th of June and we are witnessing a positive amount of traffic coming to us. We shall carry a main homepage where useful information can be found, and attempt to break the latest ntl news of interest to our members, as and when we receive it. Maintenance duties on the site will be carried out by a team of dedicated individuals, who are more than qualified in areas of ntl product and services information, whom, together with the site members will take www.nthellworld.co.uk onwards and upwards, hopefully educating ntl that the silencing of criticism by paying customers is a naive and wrong approach to take, and only reinforces the contempt for which they are so infamous in demonstrating towards customers.
No doubt this will cause some annoyance for NTL, especially since both websites are so similar in design, perhaps dangerously so.
NEWS RELEASE ON BEHALF OF WWW.NTHELLWORLD.CO.UK
THE PHOENIX RISES
On Friday, June the 20th 2003, an announcement was made on the ntl owned website of nthellworld.com, stating that ntl intends to close the ntl related discussion forum areas of the site as of July the 1st 2003. They intend to launch what they describe as a 'community' website which will be focused solely on providing help to ntl customers. It is strongly believed that no criticism of ntl, its products or services will be permitted on the 'community' site, so the closure of ntl related forum areas on their .com website effectively 'gags' any customers unhappy with the service received from ntl.
The history of nthellworld.com is that it was a site where disgruntled customers of ntl could vent their anger at ntl, and seek help from other customers registered on the discussion forums. The site was privately owned until April of 2002 when ntl made an offer to purchase the site, which the then owner accepted.
Many registered members of nthellworld.com have watched the corporate sanitation of the site since the cable and internet company took over control, and most have predicted the inevitable closure of the site which, in terms of being a place where customers can freely criticise ntl, happens as of July the 1st 2003.
Anticipating a move by ntl to heavily censor, silence or close completely the .com site that they own, at 7:30pm on the day that ntl made their announcement, another protest and help site using the same name but registered with a .co.uk domain name appeared. The new site of www.nthellworld.co.uk is something that ntl did not foresee, and already within the first 3 days has attracted some 350+ registered members and many more interested guests to the site. Success is guaranteed, particularly while ntl continue to not provide an acceptable level of technical and customer support to their customers, which is what the customer says. Success of the new site is guaranteed whilst ntl continue to provide what some see as an often substandard range of products and services.
The aim of http://www.nthellworld.co.uk is to provide a place where customers of the cable and internet company, ntl, can continue to gather and exchange views with each other, whilst providing peer to peer support regarding technical problems, queries, product and pricing information. We will, in effect, be providing everything that the ntl owned site had to offer, but without the heavy censorship and dislike towards criticism of ntl and their products or services.
Our members already include ntl employees who have told us they are ready and willing to help assist customers on the site whenever possible, and customers of the cable and internet company who together, will share and help each other with any problems or queries that they may have. We will be providing a full range of discussion forum areas for ntl related subjects and technical queries, along with some non ntl related areas for times when our members just want to chat.
We still have some work to do on the website, however, it went live as of 7:30pm on the 20th of June and we are witnessing a positive amount of traffic coming to us. We shall carry a main homepage where useful information can be found, and attempt to break the latest ntl news of interest to our members, as and when we receive it. Maintenance duties on the site will be carried out by a team of dedicated individuals, who are more than qualified in areas of ntl product and services information, whom, together with the site members will take www.nthellworld.co.uk onwards and upwards, hopefully educating ntl that the silencing of criticism by paying customers is a naive and wrong approach to take, and only reinforces the contempt for which they are so infamous in demonstrating towards customers.
No doubt this will cause some annoyance for NTL, especially since both websites are so similar in design, perhaps dangerously so.
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