ISP Myinternetpass Resolves Problems
Posted: 18th Mar, 2004 By: MarkJ
UK ISP Myinternetpass (MIP Cards), which up until recently had been causing some of our readers to complain about lack of connectivity and support, now claims to have resolved the difficulties:
I can confirm that the support function of Myinternetpass has been upgraded over the past 6 weeks. As you are more than aware from other ISPs, in any transitional period of an upgrade, inevitably some emails will be lost and unfortunately not answered. However, we have now completed this upgrade, and our support service is now back to operational normality, and as such, no users should experience any of the problems you have outlined below.
In addition, i can exclusively reveal that our service is also being upgraded in the next fortnight to a different platform - which will see an altogether superior level of connectivity, which will be unrivalled by any ISP in the UK today.
I hope this therefore explains why some of your members may have not received the high levels of service, which Myinternetpass usually adheres to. But i can assure you that this 6-week period of temporary problems is now history.
Please send apologies to all of your users who wrote in to inform you of their problems.
http://www.innzone.com/myinternetpass/index.htm
Judging by initial feedback, people are now reporting an improved service.
I can confirm that the support function of Myinternetpass has been upgraded over the past 6 weeks. As you are more than aware from other ISPs, in any transitional period of an upgrade, inevitably some emails will be lost and unfortunately not answered. However, we have now completed this upgrade, and our support service is now back to operational normality, and as such, no users should experience any of the problems you have outlined below.
In addition, i can exclusively reveal that our service is also being upgraded in the next fortnight to a different platform - which will see an altogether superior level of connectivity, which will be unrivalled by any ISP in the UK today.
I hope this therefore explains why some of your members may have not received the high levels of service, which Myinternetpass usually adheres to. But i can assure you that this 6-week period of temporary problems is now history.
Please send apologies to all of your users who wrote in to inform you of their problems.
http://www.innzone.com/myinternetpass/index.htm
Judging by initial feedback, people are now reporting an improved service.
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