Anger Over Blocked AOL/Freeserve Mail
Posted: 27th Jan, 2004 By: MarkJ
Once again customers from Freeserve have vented anger over how their e-mails are being blocked by rival AOL UK. The e-mails have been blocked because Freeserve's configuration falls foul of AOL's requirements:
Freeserve said the problem is caused by the configuration of its mail servers to deal with users who have mail accounts with other ISPs, which leads to email traffic being re-routed through a different outgoing mail server.
A spokeswoman said: "It is these 'special' mail servers that cause email to be bounced by AOL due to them not being in their allowed list of Freeserve mail servers."
She said this decision was taken jointly by Freeserve and AOL and a process exists whereby following a request from AOL, Freeserve will contact an affected customer and advise them how to change the mail settings to the correct ones to resolve the problem.
It's not the first time we've heard of this (HERE) and it probably won't be the last. More @ Silicon.
Freeserve said the problem is caused by the configuration of its mail servers to deal with users who have mail accounts with other ISPs, which leads to email traffic being re-routed through a different outgoing mail server.
A spokeswoman said: "It is these 'special' mail servers that cause email to be bounced by AOL due to them not being in their allowed list of Freeserve mail servers."
She said this decision was taken jointly by Freeserve and AOL and a process exists whereby following a request from AOL, Freeserve will contact an affected customer and advise them how to change the mail settings to the correct ones to resolve the problem.
It's not the first time we've heard of this (HERE) and it probably won't be the last. More @ Silicon.
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