Home » 

UK ISP News Archives

 » 
Sponsored Links

CMA - 66% Broadband Usage Increase

Posted: 17th Feb, 2004 By: MarkJ
The Communications Management Association (CMA) has issued us with an annual summary of its 'Communications Market 2003' study. The report found that broadband usage rose by 31% to 66% during 2003, with cable broadband also rising 21%:

Wireline:

• The use of Broadband in business is reaching maturity and confirms our view that there has always has been demonstrable demand for Broadband. In 2003, usage has risen by 31% to 66%, with 20% still evaluating. In comparison, in 2002 35% were using ADSL with a further 40% of respondents in the process of evaluating or implementing Broadband

• Fears in wireline market from 2002 have largely gone. BT has retained customers and grown its market penetration by 3% following the rush back to BT in 2002

• Cable broadband also rises sharply by 21% because of medium sized companies ‘filling in the gaps’ to achieve national coverage of broadband not available through BT

• 65% of respondents believe that greater utilisation of fibre delivery is essential to facilitate ‘Broadband Britain’

• Remote working contributes to Broadband take-up and business models now reflect the need for remote working practices

• Service quality is still highest on the customers’ agenda with ‘fault repair and complaint handling’ a close second as the main stated drivers of customer satisfaction

• 65% of customers still believe that Government should intervene to make universal access to broadband services a reality

• 59% fear that interoperability of different suppliers’ equipment is of concern when implementing a converged network

• 23% of businesses now have converged networks with 52% responding that the data exceeds the voice traffic upon the network

• Security risks still prevalent – political/terrorist/cybercrime but there is still a complacency surrounding business continuity

Wireless:

• Bluetooth and GPRS are starting to play a role in business with adoption rising 30% and are used predominantly in the manufacturing and travel and transport sectors

• The demand for bandwidth to the handset amount increases, especially up to 2Mbs

• WiFi usage has risen by a significant 21% to enable remote/flexible working and WiFi also now extends the traditional LAN environment. 34% of companies are still evaluating WiFi so usage in 2004 is expected to reach 50%

• Market still uncertain surrounding 3G, with only 3% take-up on last year. 61% of respondents also stated they have no plans to use 3G when services start

• Market share shifts by 9% predominantly to Orange. (Orange up 4%, Vodafone up 2%, T-Mobile up 2%)

• 45% of respondents prefer flat rate mobile data tariffs

• Vodafone leads suppliers on customer satisfaction ratings especially on quality and reliability

Internet/Online:

• Dedicated web hosting declines due to over hype of ebusiness

• Low customer satisfaction scores from all suppliers

• 37% of company servers are now hosted by a web hosting supplier

• Only 18% buy value added services from web hosting suppliers

• BT increases it’s share by 5%, MCI’s share drops by 7% since 2002 fallout

• 62% of respondents state that web services are set to be ‘the’ key enabler in the way we use Information Technology

• Telewest Business top customer satisfaction especially on price and account management
Search ISP News
Search ISP Listings
Search ISP Reviews
 Latest UK ISP News
 Cheapest Superfast Broadband ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • UtilityWarehouse £19.99
    Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • NOW £23.00
    Speed 63Mbps, Unlimited
    Gift: None
  • Vodafone £24.00
    Speed 73 - 82Mbps, Unlimited
    Gift: None
  • Shell Energy £24.99
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | Compare More ISPs
 Cheapest Ultrafast Broadband ISPs
  • Gigaclear £15.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Zzoomm £19.95
    Speed: 150Mbps, Unlimited
    Gift: None
  • YouFibre £19.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Community Fibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • BeFibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: £25 Love2Shop Card
Large Availability | Compare More ISPs
Cheapest Superfast ISPs
  • Hyperoptic £17.99
    Speed 33Mbps, Unlimited
    Gift: None
  • UtilityWarehouse £19.99
    Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • NOW £23.00
    Speed 63Mbps, Unlimited
    Gift: None
  • Vodafone £24.00
    Speed 73 - 82Mbps, Unlimited
    Gift: None
  • Shell Energy £24.99
    Speed 38Mbps, Unlimited
    Gift: None
Large Availability | View All
Cheapest Ultrafast ISPs
  • Gigaclear £15.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • Zzoomm £19.95
    Speed: 150Mbps, Unlimited
    Gift: None
  • YouFibre £19.99
    Speed: 150Mbps, Unlimited
    Gift: None
  • Community Fibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: None
  • BeFibre £21.00
    Speed: 150Mbps, Unlimited
    Gift: £25 Love2Shop Card
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored Links
The Top 20 Category Tags
  1. FTTP (5410)
  2. BT (3491)
  3. Politics (2499)
  4. Openreach (2279)
  5. Business (2227)
  6. Building Digital UK (2218)
  7. FTTC (2039)
  8. Mobile Broadband (1943)
  9. Statistics (1766)
  10. 4G (1641)
  11. Virgin Media (1595)
  12. Ofcom Regulation (1439)
  13. Wireless Internet (1380)
  14. Fibre Optic (1380)
  15. FTTH (1379)
  16. 5G (1217)
  17. Vodafone (1128)
  18. EE (1112)
  19. TalkTalk (927)
  20. O2 (918)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules