Gio Internet Responds To Complaints
Posted: 22nd Feb, 2003 By: MarkJ
The troubled UK ISP Gio Internet has finally issued a press release regarding the growing complaints about their service, primarily the poor customer support:
Improving Customer Service
Gio Internet, one of the UKs self claimed leading Providers of Low Priced Broadband & Dial up Services today announced trouble waters after it found itself and a member of its support team live on BBC Radio 3 been quizzed, about why some of their listeners had been experiencing great difficulty with getting the companies Budget Priced ADSL Broadband Package as well as getting through to the company at all.
The new appointed Spokesperson for the company, Philippe Décor stated that, It is not our intention to make these delays for our subscribers, We are offering a low priced ADSL Broadband service in a Consumer Sector of high priced competitors, who would be ready at the drop of a pin, to pounce a publicly confirmed opinion on our model, that supports the opinions of the thousands of Gio users and indeed general potential consumers who agree that it doesnt have to be that expensive, to get ADSL Broadband with High Levels of Customer Support at the compelling price of £18.99 when compared with the Brand Market Leaders such as BT and AOL.
As the result of todays Live BBC Radio 3 Broadcast, and indeed an already great awareness of the need for Customer Support improvement over the past couple of weeks, we will be moving more systems and operations in house so that we have a greater control overall and will be able to resolve all our delayed orders where the user has not yet been connected, within the next 5 working days. To achieve this though we will need the patience of those affected and because of this we will offer those severely delayed Users a free Months Broadband Subscription and more importantly the time of our Support Staff, to make sure that they are connected quickly.
The industry needs the pricing model of Gio Internet to ensure that there are alternatives to paying high prices for guaranteed service, and it is because of this that we will make our Broadband Pricing model work and move forward this year to challenge other sectors with the ultimate of confidence in our ability to provide fast, effective customer support, for our Internet Services.'
All queries about this or any other relative subject matters are to be forwarded through to the company via Jay Ford, email: jay.ford@giointernet.com
No mention of the apparently missing newsgroup service or their billing errors, both of which are being frequently reported.
We note that most ISPs with billing errors seem to consistently skate over the issue, allowing it to grow unabated. Well stop back to check up on Gio in a few weeks.
Improving Customer Service
Gio Internet, one of the UKs self claimed leading Providers of Low Priced Broadband & Dial up Services today announced trouble waters after it found itself and a member of its support team live on BBC Radio 3 been quizzed, about why some of their listeners had been experiencing great difficulty with getting the companies Budget Priced ADSL Broadband Package as well as getting through to the company at all.
The new appointed Spokesperson for the company, Philippe Décor stated that, It is not our intention to make these delays for our subscribers, We are offering a low priced ADSL Broadband service in a Consumer Sector of high priced competitors, who would be ready at the drop of a pin, to pounce a publicly confirmed opinion on our model, that supports the opinions of the thousands of Gio users and indeed general potential consumers who agree that it doesnt have to be that expensive, to get ADSL Broadband with High Levels of Customer Support at the compelling price of £18.99 when compared with the Brand Market Leaders such as BT and AOL.
As the result of todays Live BBC Radio 3 Broadcast, and indeed an already great awareness of the need for Customer Support improvement over the past couple of weeks, we will be moving more systems and operations in house so that we have a greater control overall and will be able to resolve all our delayed orders where the user has not yet been connected, within the next 5 working days. To achieve this though we will need the patience of those affected and because of this we will offer those severely delayed Users a free Months Broadband Subscription and more importantly the time of our Support Staff, to make sure that they are connected quickly.
The industry needs the pricing model of Gio Internet to ensure that there are alternatives to paying high prices for guaranteed service, and it is because of this that we will make our Broadband Pricing model work and move forward this year to challenge other sectors with the ultimate of confidence in our ability to provide fast, effective customer support, for our Internet Services.'
All queries about this or any other relative subject matters are to be forwarded through to the company via Jay Ford, email: jay.ford@giointernet.com
No mention of the apparently missing newsgroup service or their billing errors, both of which are being frequently reported.
We note that most ISPs with billing errors seem to consistently skate over the issue, allowing it to grow unabated. Well stop back to check up on Gio in a few weeks.
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
Community Fibre £21.00
Virgin Media £26.00
Shell Energy £26.99
Plusnet £27.99
Zen Internet £28.00 - 35.00
150,000+ Customers | View More ISPs
Cheapest ISPs for 100Mbps+
Modest Availability | View More ISPs
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
Community Fibre £21.00
Virgin Media £26.00
Shell Energy £26.99
Plusnet £27.99
Zen Internet £28.00 - 35.00
Large Availability | View All
Cheapest ISPs for 100Mbps+
Large Availability | View All
Helpful ISP Guides and Tips
Sponsored Links
The Top 15 Category Tags
- FTTP (5512)
- BT (3514)
- Politics (2535)
- Openreach (2297)
- Business (2261)
- Building Digital UK (2243)
- FTTC (2043)
- Mobile Broadband (1972)
- Statistics (1788)
- 4G (1663)
- Virgin Media (1619)
- Ofcom Regulation (1460)
- Fibre Optic (1394)
- Wireless Internet (1389)
- FTTH (1381)
Sponsored
Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules