AAISP Reviews

Moved from Zen to save a few quid and am very impressed on all fronts though there was a bit of a bumpy migration of my FTTP connection due to an issue at BT with the migration order (BT's fault, not theirs or mine as all the correct information was provided) but they were very upfront and honest with the details.

Latency is consistently lower and I am blown away by the level of control they give their customers over their connection as well as how helpful and knowledgeable all the staff are.

I've used AAISP since 2002 and always had good service. That was with ADSL then VDSL. Sept 2023 Openreach finally installed FTTP and so I upgraded to a 160 Mbps service and switched my phone number to VOIP so I can get rid of the copper line rental charges. Everything went smoothly and I didn't even have to configure the FTTP router that AAISP sent me; it did it automatically. AAISP are not the cheapest but they are a technically competent niche provider with no stupid "if you want this press that" support services. You get through to a real human being straight away. It helps if you the customer know what you're talking about too.

I have been aware of the reputation of AAISP for a long time, but finally took the plunge when CityFibre announced their availability in my area.

Obviously, the installation was all down to CityFibre (and was great).

I love the control panel. It is great for tweakers. I love the facilities they have developed for the more technically inclined.

They are totally open and transparent, for example they tell you the uptime for your line. You can tell they really care about what they are doing, and they give you real confidence in the product and service you receive.

On cost, they are a bit more expensive, but when you experience what you get for that you realise it is totally worth it.

We migrated our FTTP connection from IDNet following a drop off of single thread speedtest results on the ThinkBroadband Speed Tester, having been dispapointed that IDNet felt this was an Internet issue and not tyheirs or their FTTP Supplier's (ZenW's) issue.

The migration went through as planned on 17th July and ever since the single thread and multi thread speeds have been nigh on identical.

The sales support was brillaint and the support desk exemplary with the only issue I have had to date (getting my AAISP VOIP line working on their FTTP connection).

My only regret is not having made the move sooner.

I migrated to the Home::1 FTTC product after being with my previous SP for many years and am completely satisfied with the experience. My pre-sales queries were answered promptly and the ordering process was straightforward. The service provision was completed as expected and without problem. I like the facilities provided by the Control Pages which are informative as well as giving a great deal of control to the EU. A technical query I had was also answered promptly, something I could never expect from my previous SP. The performance of my circuits is as expected and very stable, throughput appears better than previously (subjective).

Highly recommended for a high standard of service, both technical and customer.

Update August 2023

Just moved my BB back to AAISP who now also host my domains and VoIP connection. This was completed with ease as I expected and was completed without issue. Good communication from Sales beforehand answering my queries and excellent support later on with a L2TP issue. Happy to be back and pleased with the performance despite this just being my backup connection.

Moved to AAISP as a result of a seemingly insoluble series of disasters with Zen.

Easy move, off line for a few minutes. Clear instructions. I really like their router.

The control pages are a little daunting but the information is all there.

One minor problem which turned out to be a faulty cable (mine).

I would, of course, like an unlimited package but I respect their reasons for billing the way that they do, Being on the "about a 1TB usage family, I may be jumping from tier to tier a bit.

Wish that I had bitten the bullet months ago,

More expensive than some but you "gets what you pay for'.

Edit: spelling

Have been with AAISP on a number of occasions. In terms of the actual internet service received, this has always been spot on.

Of late I feel the area that always lacks with AAISP is when something goes wrong. There's not always the urgency given to get things resolved. And certain members of staff can be rather rude and unprofessional when dealing with matters.

The technical support can at times be questionable in relation to an issue and also can be very counter productive to getting a resolution to a problem.

Based on recent experiences with AAISP I am currently considering my options to once again leave them. Simply based on the lack of progress to resolving a problem and unclear direction from them as to what they will do to resolve things.

Switched from Zen 6 months ago due to slowdowns that were always blamed on my hardware, had slowdowns with their fritzbox as well. Switched to AAISP, slow speeds are now a thing of the past. Had an openreach issue with the local cabinet for a few weeks, they kept me up to date regularly. I have rung them a couple of times, every support person i've spoken to has been great, no scripts at all. Not the cheapest but certainly the best. Would recommend to everyone.

Moving to AAISP is akin from going from a Sopwith Camel to the Starship Enterprise!

The sales and support responses blow their competitors out of the water. They are interested, knowledgeable, and have a ‘can do’ attitude.

The customer portal is superb. Every metric, detail, and control possible is shown – it is clearly apparent that they have spent a lot of time and effort developing this.

The quality of the connection their end is very good - no evening congestion.

The Quality Monitoring system is simply brilliant. You can gain a fantastic live insight into exactly how your line is performing and fix it.

I have just migrated a backup ADSL and copper line to AAISP and ported the landline number to VOIP. A simple and straightforward process. Place an order. I had to simply watch the logs, and it all progressed perfectly.
Update July 2023 - Also now have an additional SoHo::1 FTTP 1000/115 + Firebrick; limitless options and perfect connections!

I would recommend AAISP to anyone. Their support and sales will tailor their approach to your knowledge level and demands, whether you are a ‘Plug and Play’ user, or a ‘Master Geek’, or anywhere in between.

Finally, they have not joined ‘the race to the bottom’, in trying to re-contract you (with mid-contract price rises) all the time.

Well done AAISP - the best move I have ever made!

I've been with AAISP for over 15 years now and have recently upgraded from FTTC to (Cityfibre) FTTP (160Mbits/sec).

I was kept well informed during the upgrade and Cityfibre arrived when expected to install the connection. The upgrade went smoothly with the connection immediately switching from FTTC as soon as I connected via the FTTP ONT.

AAISP are slightly more expensive but you get what you pay for. I have never had an issue with the service and any queries have been dealt with promptly and efficiently.