Andrews & Arnold (AAISP) Reviews

Moved to AAISP from Plusnet, something I have been planning for a while and just letting the frustration build up. It is a pleasant and refreshng change to have an ISP where Technical support listen and my latency figures have come back to something more normal.

I've been with AAISP since November and they have been excellent. They always keep you up to date with what is happening and their control panel for monitoring usage is excellent and very informative . I have only used their email support but they have been very quick to respond to my queries. I've used Eclipse, Pipex, AOL, Demon and O2 Access before moving to AAISP and none of them hold a candle to the service provided by AAISP.

ANDREWS & ARNOLD (AAISP) is an EXCELLENT ISP. I have been with ANDREWS & ARNOLD (AAISP) for 19 months. Everything has been superb and I can say that connection, upload & download speeds are much faster than those I had from Freedom2surf, IDNET, Newnet and AllFastAccess. What I also like is that there has been hardly any slowdown in the usual busy periods, with the exception of 9pm to 11pm Mon-Fri, when speeds are erratic. Although the "Peak" allowance packages seem mean, they only apply Mondays to Fridays 9am to 6pm! Any other time, evenings, night-time or on weekends, included usage is massive.

Unfortunately my situation has just changed & my daughters are gobbling up my Peak allowance at an alarming rate, using their new Notebook PCs. I can no longer afford AAISP's packages & have today migrated to XILO, who offer a much more generous Peak allowance of 25GB for £18.99 (though their Off-Peak hours are much shorter.)

I must heap praise on AAISP's migrate away system. I just selected "Leaving AAISP" on their secure website and requested a MAC. Within a few SECONDS I received the MAC by email!

AAISP are definitely amongst the top two or three high quality ISPs in The UK. Let's see if XILO can beat them; they look promising so far.

I moved to AAISP from plus.net after I finally got fed up of their traffic shaping. As a programmer I don't have time to deal with my ISP automatically blocking ports when they don't recognise the traffic from my programs (they assume unknown traffic is P2P and block it during peak times).

Unfortunately this kind of behaviour is very common among ISPs so I was very careful about selecting my next ISP. The reviews for AAISP were very promising and they seemed to fit what I wanted so I chose them.

I'm glad to report that all those other positive reviews were correct and I'm *very* pleased with the service.

The speed is excellent. I live right next to the exchange so I always got the maximum 2mbit broadband available in my area. I was pleasantly surprised when I switched to find my speed had jumped to a full 8mbit. Seemed plus.net had been throttling my connection to 2mbit despite the exchange having been upgraded to ADSL max.

The connection is also very reliable. I've yet to be dropped from a multiplayer game because of packet loss since joining AAISP. Even when things do go wrong (as they do at any ISP occasionally) they keep you informed and fix stuff quick.

I'm really impressed with how technical this ISP is. The people working there really know what they're doing and it shows. The control panel you're given access to is very powerful. I also love the way it lets you see graphs of your exact bandwidth usage for the past week.

I also want to mention how they're willing to give you blocks of multiple IPs at no extra cost. I have a /28 block of 16 IPs. That means the five computers, two xboxes, ps3 and assorted network devices in our house can each have a real IP with no need for NAT.

Finally the price may seem a little high compared to the sort of packages you see advertised on TV but what can I say, you get what you pay for. For the service provided the price is actually very reasonable.

I'm very happy with AAISP and don't plan on switching again. Keep up the good work guys!

Moved from O2 and all I can say is I couldn't be happier, what a relief. Andrews and Arnold and O2 are opposite ends of the spectrum in terms of the service they provide. It is so good to be back with a quality provider! I
just have to be carefully on peak usage, the allowance is quite small, but
I'll manage

Have been with quite a few ISPs inclusing Vispa, Zen Internet and a long long while ago now PlusNet.
I really cannot fault Andrews and Arnold as an ISP upto now as they've done nothing but assist when BT try to sabotage my every turn getting connected / using the Internet.

Speed I'm receiving is OK considering the distance to the nearest exchange (LVBRO) and as an added extra I was put onto ADSL2+ so my upstream speed has almost trebled. Line now syncing at 4100 with and downstream SNR of 11-15 db so I expect even more improvement in the coming weeks.

All in all, upto now an excellent service and their tech response is excellent.

I have only been with AAISP for about 15 months, but I can honestly say that I've experienced NO downtime at all with them; quite a contrast to my previous ISP!

For less than £18 per month, I get an absolutely FIRST CLASS service & excellent speeds for my very rural location.

AAISP is my tenth ISP; I was unhappy with all the others but fully expect to stay with AAISP for the forseeable future.

TOP NOTCH = TOP MARKS FROM ME.

I have little to add to the three comments immediately below. If you just want the fastest & most reliable ADSL broadband possible, THIS IS IT!

No gimmicks, no throttling & an excellent control panel. Peak period is 8am to 6pm, Monday to Friday. For £17.57 per month, I get 1GB peak & 50 GB off-peak usage (other plans available). I have been with AAISP (Andrews & Arnold) since July 2008 and have never exceeded the 1GB peak usage; I just make sure big downloads are made after 6pm or on weekends. BRILLIANT, I cannot see any reason not to give them 10/10 across the board.

I've been with AAISP since broadband was first rolled out back in 2000, and they have been pretty good.

They are not the cheapest so probably not so good for the average person who justs wants something cheap.

They have quite a lot which would appeal to more geeky types, such as a very good control panel which shows lots of things, like a graph of latency which runs 24/7/365 so you can monitor your connection quality.

They also give a block of real IP addresses so you don't need NAT, you configure your reverse IP, you can set interleaved/fastpath and you can configure stability options to optimise SNR margins, but this is all stuff that would be pretty much wasted on non-nerds!

Other good stuff is that there is no port 80 cache and no ports get blocked, so basically a "clean" connection wheras most big ISPs run a webcache. Again no big deal to the average surfer out there but all good stuff for techies!

Having worked through the top ISPs of the time over a number of years I eventually plumped with AAISP; the 18 months I've been with them have been great.

AAISP (Andrews & Arnold ISP), is a small company based in the South East, providing services general tailored for small to medium businesses, but the packages are priced such that they are also available to the home user.

Pros:

• Excellent support over email, phone or IRC. They are straight up and honest about any problems and get to the bottom of issue without resorting to the typical step of blaming the customer.


• Excellent, clear information on faults and customer affecting work via a blog. They are very happy to discuss changes and their impact on their IRC channel.


• Good connection speed on the whole. I get 8096/448 sync on ADSL and can comfortably fill that with downloads with out any problems.


• Great selection of options. All ADSL users get a free domain and hosting. Email supports IMAP and POP with SSL if required. IPv6 can be provided native over the connection (requires a compatible router) or via a tunnel, and you can have a /128 (or /64, can't remember which) IPv6 range. You can have additional IPv4 ranges for free.


• No shaping. You get a clean line

Cons:

• 
  Support hours are around office hours and now Saturdays, although it's not difficult to get hold of them during these hours.


• Is a little pricey for day time usage but out of hours (1800-0900, all weekend) is unlimited so it's good if you're out at work during the day. I have seen some information that indicates they may have a 100GB cap during off peak, with truly unlimited between 0200-0600.


• Very occasional outages although they don't last long and A&A are good at keeping the customers informed of progress.

If you live in an BT ADSL2+ area, AAISP are currently migrating users across to that for the same prices as their 8Mb ADSL offering.

All in all, I recommend them for anyone who has a good level of knowledge and wants to extra features to play around with (or even do work with).